Set up your modem and connect your internet service

If you have ordered new internet service or a new modem from CenturyLink, and plan to set up the service yourself, you are doing a “self-install.” Here is what you need to know before completing the self-install process.

First, your modem will arrive in the mail on or before the date your service is scheduled to start. Look for an email, which will be sent to the email address you provided to us, with your order confirmation details and a link to track the modem order status.

Once you reach your service start date, and you have received your modem, you're ready to self-install!

Does your modem look like this? 

You can follow the same steps laid out below. Note the special instructions for the C4000 status light in Step 5

1. Get ready for installation
2. Choose a good location for your modem
3. Install filters if needed
4. Follow the instructions that came with the modem
5. Check the modem status lights
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