As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
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Setup your modem and activate your Internet service
Want to set up your modem and activate your Internet service? Let's get started!
NOTE: This information applies to newer CenturyLink modems. Other modems may have different features, lights, and behaviors.
If you have phone service (not VOIP) and high-speed internet on the same line you need to install filters. They're very important to making sure you get the best possible results from your phone and Internet connection.
Install a filter (not included in the modem kit) on each telephone jack except the jack that goes to the modem.
Home security system? Chat with customer service so a technician can install a special filter on the line outside of your home. (There's an additional fee for this.)
Filters are not included in your modem kit. You can purchase them from us or a local electronics store. To order more filters from us, chat with customer service. Continue your set-up. While you are waiting to get more filters, you may have trouble with your Internet service until all phone equipment is filtered. We recommend that you disconnect any unfiltered devices from the wall jacks until you are able to install the filters.
Internet Only (and VOIP)
If you don't have land line phone service with CenturyLink, walk around the house unplug all equipment that is connected to the same line as your Internet.
Disconnect all devices connected to your line, except the modem.
3. Find a location for your modem
Where you decide to place your modem can affect its performance. As with most electronic equipment, pick a place that has good air circulation and that won't get too hot. If electronic components get excessively hot, they don't typically work well and may break.
Keep the modem away from other wireless devices and heat like cordless phones, microwaves, computer monitors, wireless video cameras, windows, bluetooth devices, reflective surfaces (e.g. windows, mirrors, water), large amounts of water (e.g. fish tank, water cooler), concrete, metal partitions, fixtures, ceilings.
4. Connect the power cord
Plug in the power cable that came with your modem.
Plug one end of the power cord into a power outlet.
Plug the other end of the power cord into the back of the modem.
Wait 2 to 3 minutes for the power light to turn solid green.
If you want to connect wirelessly, find the SSID and Key/Passphrase on the bottom of the modem.
7. What color is your Internet light?
If your Internet light is green, you are on the Internet.
Time to activate your service!
If your Internet light is amber/orange, open up a web browser and complete the Internet activation.
To activate your service, go to a computer that is connected to the modem and open a web browser, such as Internet Explorer, Chrome or Firefox.
When you open the browser, you'll see the welcome screen. You'll know that you're in the right place when you see the CenturyLink logo and a message that reads "welcome. let's get started." Follow the on-screen instructions.
Service Activation Date: Plug in your modem as soon as you get it, but wait till 5 p.m. on your activation date to go through the activation.
Welcome screen not showing up?: If you don't see the welcome screen, type connect.centurylink.com in the address bar of your browser. If the welcome screen still won't come up, restart your computer, and try again. Feel free to chat with technical support if you have questions.