How to cancel your CenturyLink service

Before you go, check for options to save on your current bill, transfer an existing account or temporarily suspend your service. 

Bill too high?

If your bill is too high, we offer discounts when you buy two or more of our products. On selected products, we can lock in the current price for a period of time -- weeks, months or even years -- so you don't have to worry about budgeting for rate increases. Check our current bundle offers to see what fits your lifestyle.

If you signed up for service at a discount and that discount's about ready to expire, new promotions are often available. Chat with us to start a free account review and see if you qualify for current internet, television, phone or wireless promotions.

Moving to a new home?

Instead of setting up a whole new account, transfer your existing service to your new home. It's a lot easier and quicker option than setting up everything from scratch.

You don't have to put down a new deposit, commit a new billing date to memory, set up another My Account profile, re-enroll in AutoPay or recreate most anything you already have in place. Plus, it's a great time to make any changes to your service that you've been meaning to do but haven't gotten around to. Ask what new specials, promotions or bundle discounts are available and you may save even more.

Going away for a long period of time?

If you're going to be away for an extended period of time, temporarily suspend account. This puts your phone, Internet and/or television service on hold until you're ready to use them again, which is a lot easier than canceling and re-installing. You also typically pay a reduced rate for services that are on hold, and in most cases, you won't pay to turn them back on.

Other advantages:
 

  • Your telephone number is reserved.
  • You can keep (and use) your email address.
  • You don't have to return your equipment and can keep it in your home.
  • Your saved DVR content remains undisturbed and ready for your return.

Frustrated with your service?

If you're having service problems and want to try to figure out what's going wrong on your own, visit the Guidance Center for how to fix common service problems. Or, search our Support Center for specific topics. You can also chat with a member of our technical support team for help.

Still want to cancel your account?

To remove services or close your account, call 800-201-4099 between 8 am - 7 pm, Monday through Friday, or 9 am - 2 pm on Saturday.
To remove services or close your account, call 800-244-1111 between 8 am - 6 pm, Monday through Friday.
To remove services or close your account, we need to know the zip code where your services are delivered. Use the CHANGE link in the header of this page to customize this content for your area.

Because DIRECTV manages your satellite television subscription, you must contact them to cancel that service. The same goes for Verizon. They'll handle your wireless service cancellation.

Removing services -- or cancelling your account entirely -- may make you wonder: can you keep your bundled discount, how to get your deposit back, and/or what to do about AutoPay.
  • Bundles -- If some, or all, of your services are part of a bundle and you cancel one (or more) services, the standard, monthly fee will apply to each remaining service.
  • Deposits -- If you were required to make a deposit when you set up your CenturyLink service, your deposit and any interest will be applied to your final balance. We'll send you a closing bill showing the status of your account. If there's a credit, we'll mail you a check with your bill. (To update your mailing address, sign in to My CenturyLink or chat with us.) If there's a balance, you'll see the amount that still needs to be paid.
  • AutoPay -- If you use AutoPay, learn how cancelling your CenturyLink service affects your automatic payments.
Was this article helpful?
Sorry we couldn't help you find what you were looking for!
We'd love to get your feedback on this article. Please tell us how we can make it better. If you need immediate help with a service or technical issue, please go to the contact us page.
Thanks for your feedback!
Troubleshoot problems with your phone or internet service
Please enter your Account or Billing Phone Number and Billing Zip Code to test your services.