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How to cancel CenturyLink service

If you are sure you need to cancel, please contact us.


Sometimes an account change or service fix is a better option than canceling.

 

Leased equipment (modem or Connected Voice adapter) must be returned within 30 days of service cancellation.

Learn how to get disconnected service turned back on

Video: How to cancel

Situations that don't require service cancellation

If you want to lower your bill, we may be able to help. Chat with us to review your options for new promotions or better rates.

Instead of canceling and then setting up new service, move your current service to your new address. Moving is also a great time to find out about any new promotions or discounts that are available.

You can put a service hold on your account to pause your home phone and/or internet services at a reduced rate until you're back. This option allows you to keep your phone number and modem, and to continue using your CenturyLink email.

If you're having home phone or internet service issues, we offer many ways to get troubleshooting and repair help. 

Troubleshoot slow internet
Troubleshoot WiFi
Troubleshoot landline phone

Contact us to cancel your service.

Please call or chat to cancel your CenturyLink service.

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After you cancel

 
  • Equipment return  – If you are leasing a CenturyLink modem/router or Connected Voice equipment, you will need to return your equipment within 30 days after canceling service to avoid an equipment charge of up to $200. 

  • Bundled services – If some or all of your services are part of a bundle and you cancel one service, it may alter your bundle discounts.
     
  • AutoPay – If you use AutoPay, learn how canceling your service affects your automatic payments.

  • TV service – Because DIRECTV or DISH manage satellite television subscriptions, you must contact them directly to cancel your television service. 

  • Deposit – If you paid a deposit when you set up your CenturyLink service, your deposit plus any interest will be applied to your final balance. You'll get a final bill that shows any outstanding balance owed or credit due.
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