How to cancel your CenturyLink service
Want to lower your bill?
If you want to cancel your service because your bill is too high, we may be able to help. We offer bundled discounts and long-term pricing, so you don't have to worry about rate increases. If you've been a customer for some time, we may be able to find a better promotion or rate for your services. Just contact us and we will go over your options.
Moving to a new home?
Instead of canceling your service and setting up a new account, transfer your existing service to your new home. It's a lot easier and quicker than setting up everything from scratch.
You don't have to put down a new deposit, set up another My CenturyLink profile, or re-enroll in AutoPay. Plus, it's a great time to ask what new specials, promotions, and discounts are available.
Going away for a period of time?
If you're going to be away for an extended period of time, you can temporarily suspend your account rather than completely canceling your service. This puts your phone, internet and/or television service on hold until you're ready to use them again, which is a lot easier than canceling and re-installing. You also typically pay a reduced rate for services that are on hold, and in most cases, you won't pay to turn them back on.
Other advantages:
- Your telephone number is reserved
- You can keep and use your email address
- You don't have to return your equipment and can keep it in your home
- Your saved DVR content remains undisturbed and ready for your return
Frustrated with your phone or internet service?
If you're having service problems and want to try to fix them on your own, search our Support Center for specific topics. You can also contact a member of our technical support team for help.
Still want to cancel your service? Here's how.
Special notes related to canceling services
- Bundles – If some, or all, of your services are part of a bundle and you cancel one (or more) services, it may alter your bundle discounts.
- Deposits – If you were required to make a deposit when you set up your CenturyLink service, your deposit and any interest will be applied to your final balance. We'll send you a closing bill by mail showing the status of your account and any outstanding balance. If there's a credit, we'll mail you a check with your final bill. To update your mailing address, sign in to My CenturyLink or contact us.
- AutoPay – If you use AutoPay, learn how canceling your CenturyLink service affects your automatic payments.
How to cancel your satellite television service
Because DIRECTV or DISH manage your satellite television subscription, you must contact them directlyto cancel your television service.
