Need your service turned back on?
If your service has been turned off because you haven't paid your bill, you will need to pay the full amount due to get it turned back on.
Still need to pay your bill?
The best, quickest and cheapest option for getting your service turned on is to use our automated phone system. With it, you can get your payment processed and have a work order created to restore your service. Using the automated system is fast and free. Plus, there's no need to talk with an agent. Better still, you can typically expect your service to be back on within 24 hours.
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Already paid your bill in full?
If you've already paid in full online, at a payment center or by mail, still contact us because, if we hear from you, we can get your service turned on even faster.
When you contact us, we make a note in your account that you have made a payment, and then we set the wheels in motion to get your service restored. Typically, once we know your payment has been made, we can get your service turned on within 24 hours.
Note: If you simply submit your payment and do nothing else, your service will be restored when your payment posts to your account. Things like weekends, holidays and after-hour payments could delay this for 72 hours.
We're here to help. Contact us about your account. Click here to start, so we can provide you info for your local area.
Want to confirm your payment?
Naturally, you want to make sure your payment has been received and is being processed in the quickest way possible. Contact us and an agent will be able to tell you where the payment is in the system.How long does it take to process a payment?
Want to avoid agent fees?
There's no fee for asking questions, getting information or clarifying your account status.
There can, however, be a fee if you have an agent process your payment for you. That means you call up and have an agent take your payment over the phone. In those circumstances, you will likely be charged a $4 fee. To avoid this charge, submit the payment yourself by paying online, going to a payment center, mailing it in or using the automated phone system.
Note: Our automated phone system is pretty good. The prompts are logical and easy to understand. What's more, it's free and available anytime . day or night . which is convenient for busy, hectic schedules.