Change the look of your CenturyLink email inbox

CenturyLink High-Speed Internet accounts include up to 11 email addresses for you and the members of your household.

Here, we'll review the ways you can customize your inbox including:

  • Switching from basic to enhanced email (and vice versa)
  • Controlling spam and unsolicited emails (only in enhanced version)
  • Changing the reading pane for your comfort
  • Show images (only in enhanced version)
  • Viewing by message or by conversation
  • Automatic spell check prior to sending a message (only in enhanced version)
  • Add a personalized signature to your emails
  • Remove the ad from your inbox (only in enhanced version)
  • Making the size of the text larger or smaller to make reading easier

Switch between basic and enhanced email

There are 2 versions of CenturyLink webmail available for CenturyLink customers.

Enhanced/Advanced (recommended) -- This version includes dynamic features that run best in modern browsers. Choose this option if you have a high-speed Internet connection and are using an up-to-date browser.

Basic/Standard -- Choose this option if you are using a dial-up Internet connection, an older browser or have an older computer.

To change from one to the other, click the Preferences tab at the top of your CenturyLink inbox. In the Login Options section, select which version you'd like to use. Then click the Save button, located at the top left.

Note: You must log out of email and back in for this change to take effect.

Manage spam filter settings (enhanced/advanced version only)

CenturyLink email contains a powerful spam filter to help you take control of your inbox. Spam is inconvenient, and it can spread computer viruses and scams that are designed to steal your personal information. 

To manage your spam settings:

  1. From your CenturyLink home page, log in to your email account, and view your inbox.
  2. On the left side of the page, scroll down to the WebApps section and double click on CenturyLink SPAM Settings.
  3. A window will display that has 4 spam setting options.
  4. Select the one you desire.
  5. Click on the Apply SPAM Settings button to save your change.

Spam settings and what they mean

None -- Choosing "None" means that advanced spam filters are OFF. Messages suspected as spam will be delivered to your inbox.  This is the option with the highest risk.

Low -- Choosing "Low" means that only the most obvious spam messages are identified and routed to your Spam folder. Some spam messages may be delivered to your Inbox.

Medium (recommended) -- Choosing "Medium" means that almost all spam will be identified and delivered to your Spam folder. Check your SPAM folder every few days to make sure wanted email was not accidentally delivered there.

High -- Choosing "High" means that virtually all SPAM will be identified and delivered to your SPAM folder. This high level of filtering may inadvertently send wanted messages to your SPAM folder. Check your SPAM folder regularly to make sure wanted email was not accidentally delivered there.

Change the reading pane

You can turn the reading pane ON or OFF. In the enhanced/advanced version of your email reader, you can choose between displaying the reading pane on the right or on the bottom of the screen. If you choose to turn the reading pane OFF entirely, double click on the email subject line in the list to view your email message.

In the advanced/enhanced version: Click the View drop down in the top navigation. From there you can choose to have your email messages shown at the bottom, on the right or turned OFF entirely.

In the basic/standard version: You can turn the reading pane ON or OFF by clicking on the Preferences tab at top of the page, then click the Mail tab at the top. Uncheck the box next to ;Reading Pane to remove it, check the box to add it. When the reading pane is ON, it will appear on right side of the page.

Show images (enhanced/advanced version only)

By default, images sent in HTML emails are not shown automatically. Instead you need to click on the Display Images link at the top of the email you're viewing.

If you'd rather have images display automatically in HTML emails, click the Preferences tab. Then click on Mail in the left navigation. In the Displaying Messages section, next to Images, check the box next to "Download pictures automatically in HTML Email."

View by message or conversation

You can choose to have your inbox organized by message or by conversation by clicking on the View drop down in the top navigation.

By Message

When you organize your email by message, emails are displayed with the most recent message listed first.

By Conversation

When you organize your email by conversation, your messages are grouped by the subject.  

The subject displays only once in the conversation view pane. The number of messages in the conversation is displayed in parentheses after the subject. When new email comes in, the conversation is moved to the top of your email messages. Conversations containing unread messages are shown in bold.

Double click the conversation to display the messages within the conversation. Click a message to display its contents.

All messages related to the conversation are displayed, even if the messages are stored in other folders. Look to the Folder column to see where the message is stored.

Conversations do not continue indefinitely. If the last message in the conversation is 30 days old or older, new messages or replies sent with the same subject begin a new conversation.

Starting a new conversation

Conversations are based on the subject line of the email. When someone replies to a message, the mail system adds an "RE:" (for reply) or a "FWD:" (if forwarded) to the subject line. All replies and forwards are grouped together into conversations.

To branch a new conversation from an old one, a participant needs to modify the subject line when they reply. Their message will not be included in the conversation, but it will be appear in your inbox as a new conversation. Any replies to it will be grouped together, and you can continue to participate in the two conversations as they progress.

Automatically spell check messages (enhanced/advanced version only)

You can automatically check the spelling of the messages you compose by going to the Preferences tab in the top navigation, click on Composing on the left side of the page, and check the box next to "Mandatory spell check before sending a message."

Add a personalized signature

You can automatically add a signature to your outgoing emails, so you don't have to copy or type it every time.

For example, your signature could read:

John Smith
Vice President of Engineering
Widgets Division
Acme Corporation, Inc.
303-555-1212 x111
john.smith@example.com

To add a signature: When viewing your inbox, click on the Preferences tab at the top of the page, then Signatures on left. From there you can add a signature, and choose whether you want it to appear above or below your messages. Then click the Save button at the top left.

Note: Your signature needs a name and cannot be blank. Otherwise, it will be discarded.

Remove ads from your inbox (enhanced/advanced version only)

We realize that some CenturyLink customers don't want to see third-party advertisements while checking their CenturyLink email.

To remove the banner advertisements from your email reader:

  1. Go to the AdChoices page.
  2. Log in with your username and password, if you haven't already.
  3. Then, select OFF in the Email Ad Controls section.
  4. Click on the Save button.

You can also get to the AdChoices page by clicking on the AdChoices icon (above the ad) when viewing your CenturyLink email online.

That's it!  By choosing OFF, third-party ads will NOT appear on the left side of the page when viewing your email online.  

Note: This does not affect any individual email messages you receive.

Make the text larger or smaller

The easiest way to change the font size in most popular browsers is to hold down the Ctrl key on your keyboard, and then press the plus (+) key to make on-screen text larger, or the minus/hyphen (-) key to make on-screen text smaller. You can continue to press either of the two keys to adjust the text size to your liking.

Or, if you have a mouse with a wheel you may be able to increase and decrease the size of your fonts in your browser by holding down the Ctrl key, and while continuing to hold down the key, move the mouse wheel up or down.