Call Forwarding Busy: What is it?

When your CenturyLink phone service includes Call Forwarding Busy, you can route calls to an alternate number of your choice when you are on the phone, instead of having callers hear a busy signal. It's different from Call Forwarding, which forwards calls to an alternate number immediately, without trying the main line first.

Useful things to know:

  • You can make and receive calls when this calling feature is ON.
  • You can use this and Call Forwarding No Answer at the same time.
  • If you also subscribe to Call Forwarding, Call Forwarding Busy will not work unless Call Forwarding is turned OFF.
  • If you forward calls to a long distance telephone number, you will be charged long distance fees for each completed call.

To add or change the calling features on your account, chat with us.