How to know if AutoPay has started

You've enrolled in AutoPay, or at least you think you have. What happens next? How do you know if everything is working correctly?

Confirmation email

If you enrolled online, you should have immediately received an email confirming that you successfully signed up. If you didn't, do the following:

If you can't figure out the problem, chat with us.

First automatic payment

It takes 1 to 2 billing cycles for AutoPay to become effective. Until then, you need to pay your bill as you have normally been doing (e.g., by mail, online, in person).

You'll see a message on your bill when AutoPay kicks in. For instance, it will say something like, Thank you for using the automatic payment system or Thank you for using AutoPay. If you don't see a message on your bill, AutoPay isn't working yet, and you need to keep paying your bill normally.