Not getting important emails about your bill?

Have you stopped receiving your monthly bill email?
Your monthly bill email notifies you when your bill is ready.  It can be identified by its subject lines "Your CenturyLink bill is available online" or "Courtesy Notice: Monthly Bill Information" and is a helpful reminder and an important email. It's supposed to come each month like clockwork, so if you're not getting it, then it's likely that something's gone wrong. Unfortunately, there are lots of reasons both in and outside our control that might explain why it went astray.

Let's talk through some possibilities.

Have you recently enrolled in paperless billing? Depending on when your bill is issued, it's possible we'' already printed your bill before you requested to go paperless. As a result, you may receive one last paper bill before paperless billing begins, which is why you didn't receive an online bill alert email. No need for worry, however, as paperless billing will go into effect at the start of your next bill cycle.

If you want to be sure, it's easy to confirm whether you're enrolled in paperless billing by checking your account settings in My Account. 

To reveal this additional detail, we need to ask you for your zip code.

You can also view and pay your bill in My Account.

Have you recently signed up to use My Account or changed your service?  Sometimes, while registering for My Account or changing your services online, we ask you to select a billing preference. If you didn't realize that paperless billing included the monthly courtesy email, you may have inadvertently turned it off. 

You can make sure you're still enrolled in paperless billing by double-checking your account settings in My Account. You'll find instructions at the end of this article.

All clear? If you haven't made any changes to your account recently, and you're enrolled in paperless billing, then it's more likely that the problem is with the email itself. Let's take a look at why you may not be receiving emails from us.