CenturyLink's practices with respect to CPNI access and required notifications will essentially be the same for our residential and small business customers.
But in cases where CenturyLink and a business have a contractual relationship, and the business has access to a dedicated account representative, the authentication processes used by the parties may be different and notifications might not be sent. In these cases, CenturyLink will verify a person's authority to discuss account information through communications with the person claiming to represent the account holder. And in situations where a customer seeks online access to account information, an access code will be required.
In some cases, CenturyLink and the business will have a formal written agreement that will contain a confidentiality provision. In other cases, the contractual relationship will be based on purchases made by the customer from a CenturyLink tariff or Rate and Service Schedule (RSS), or on the words and conduct of the parties. The relationship will reflect CenturyLink's long-standing protection of customer account information and our practices of not using or disclosing such information except to provide services or as permitted or required by law.