Please review and follow these important precautions when conducting business online:
- If you find yourself on a website you did not intend to visit, you may have clicked a phishing link. Click the “Back” button on your web browser to try to see which page you were on previously, and look for suspicious links. DO NOT click any further links on the suspicious page, and never download anything from a page you don’t trust.
- If you receive an email asking to confirm confidential or personal information about your account, or with an urgent request for financial assistance, there is a good chance it is a phishing email. Never send financial details over email. Check the email address carefully and try to verify the sender’s identity (such as finding the correct contact number online and calling them directly) before replying. When in doubt, do not reply to the email and do not click any links sent in the email.
If you already provided a credit card number on a website or through email, and believe it may have been a scam, CenturyLink suggests that you contact your credit card company or any of the three major credit bureaus immediately, and sign up for a credit monitoring service. These fee-based services will automatically notify you whenever your credit record is accessed.
If you believe you have been contacted by someone posing as a CenturyLink employee, or if you think you have given personal information through a fraudulent website posing as a CenturyLink website, please contact CenturyLink immediately to report the incident.
Residential customers: 800-366-8201
Small Business customers: 877-365-0045