At CenturyLink, we highly value our customers’ security, and we want to make your online experience safe and enjoyable. While CenturyLink takes immense precautions in identifying and preventing fraudulent behavior on the web, we encourage our customers to remain alert as well and be on the lookout for fraudulent online activity. One common form of digital fraud affecting many companies today is "phishing." Phishing is a type of scam in which a person, posing as a representative of an organization, obtains confidential information from customers through websites, emails. The unsuspecting individual believes they are complying with a request from a business they wish to do business with, and may not realize for several days that their private information has been compromised. Please remember that CenturyLink will never contact you via email or phone to get your personal information, including your social security number or your credit card number.
Please review and follow these important precautions when conducting business online:
If you already provided a credit card number on a website or through email, and believe it may have been a scam, CenturyLink suggests that you contact your credit card company or any of the three major credit bureaus immediately, and sign up for a credit monitoring service. These fee-based services will automatically notify you whenever your credit record is accessed.
If you believe you have been contacted by someone posing as a CenturyLink employee, or if you think you have given personal information through a fraudulent website posing as a CenturyLink website, please contact CenturyLink immediately to report the incident.
Residential customers: 800-366-8201
Small Business customers: 877-365-0045