Transfer your CenturyLink service to another person

You can transfer ownership of your CenturyLink account to someone else, as long as you meet a few criteria.

If you already know that you meet the criteria to complete a change of responsibility on your account, you can skip ahead for instructions on how to do it.

Are you eligible to make changes to the account?

First, in order to change responsibility on an account, you yourself must be authorized on that account. If you're a spouse, domestic partner or roommate, you are authorized to make changes to an account only if one of the following two conditions is met:

  • Your name appears on the bill, and the account is set up as "joint"
    OR
  • You have been authorized by the account holder to make changes to the account.

Is the account eligible to be transferred?

To transfer ownership of an account, you and the new account holder must meet all five of these conditions:

  1. Your account must not have any past due charges or restrictions.

  2. Both you and the new owner must verbally agree to the transfer. (Note: Written consent is required in Iowa.)

  3. The new owner must meet our credit policy guidelines.

  4. The new owner must agree to take over your service as-is, without changes. Changes can be made only after the account has been transferred. 

  5. The new customer must take over your service at your current location. Service can be moved only after the account has been transferred.

In some states, the new and existing owner must be members of the same household. 

If you or the new owner don't meet any of the above criteria, you must instead cancel your service and the new owner will need to order new service.

Important note: If you are getting a divorce or separating, or are roommates or relatives sharing an account, you must contact us to sign a form regarding ownership of the account.

Who can initiate the account transfer?

Either you or the new account holder can request the account transfer. The sequence of actions will vary slightly, depending on who makes the request.

If you initiate the transfer...

  1. We'll contact the new owner to confirm the transfer.

  2. If we can't reach the new owner, the transfer request will be put on hold.

  3. If we don't hear back from the new customer within 10 days, we'll contact you to cancel the transfer request.

  4. If you wish, we can then schedule for your service to be canceled.

If the new owner initiates the transfer...

  1. We'll contact you to confirm the transfer.

  2. If we can't reach you, the transfer request will be put on hold.

  3. If we don't hear back from you within 10 days, we'll cancel the transfer request.
     
  4. We'll contact the new customer to say that the account will remain in your name until you contact us and confirm you want it transferred.

How to transfer your account

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Contact us to transfer your account

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Complete the Change of Responsibility form

Download this Agreement to Assume Responsibility form, complete it, and return to:


CenturyLink Customer Order Resolution
5325 Zuni St, A07
Denver, CO 80221


Or fax to 866-689-5582

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Contact us to transfer your account

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