Transfer your CenturyLink service to another person

Life changes — we get it. If you find that you need to transfer ownership of your CenturyLink account to someone else, you can, as long as you both meet a few criteria.

Are you eligible to make changes to the account?

If you want to transfer an account to another party, you must be authorized on that account. If you're a spouse, domestic partner or roommate, you are authorized to make changes to an account under one of these conditions:
 

  1. Your name appears on the bill, and the account is set up as "joint"; OR 
  2. You have been specifically authorized by the account holder to make changes to the account.

Is the account eligible to be transferred?

To transfer an account, you and the new customer must meet these five criteria:

  1. Your account must be current and not have any past due charges or restrictions.
  2. Both you and the new customer must verbally agree to the transfer.  (Written consent is required in Iowa.)
  3. The new customer must meet our credit policy guidelines.
  4. The new customer must agree to take over your service as is, without changes. Any needed changes can be made only after the account has been transferred. 
  5. The new customer must take over your service at your current location. The service can be moved only after the account has been transferred.
IMPORTANT – If you are divorcing or separating, or are roommates or relatives sharing an account, you must contact us to sign a form regarding ownership of the account.

In some states, both the new and existing customers must also be members of the same household. 

If you and the new customer meet the criteria listed above, you can transfer your account. If either of you don't meet these criteria, you must cancel your account and the new customer needs to submit a new connection request.

Who can initiate the account transfer?

Either you or the new account holder can call to initiate the account transfer. But the sequence of events varies just a little, depending on who makes the request.

If you call to initiate the account transfer
  • We'll contact the new customer to confirm the transfer
  • If we can't reach him/her, the transfer request will be put on hold 
  • If we don't hear back from the new customer within 10 days, we'll contact you to cancel the transfer request 
  • If you wish, we can then schedule for your service to be canceled
If the new customer calls to initiate the account transfer
  • We'll try to contact you to confirm the transfer 
  • If we're unable to reach you, we'll put the transfer request on hold 
  • If we don't hear back from you within 10 days, we'll cancel the transfer request. 
  • We'll contact the new customer to say that the account will remain in your name until you contact us and confirm you want it transferred.
Need more help? Contact Us

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