Manage your technician service appointment

Use the Service Appointment Manager tool to find out all about your scheduled technician visit. This tool gives you control of your service appointment.

You can access the tool in three ways:
  1. Enter your account number.
  2. Enter the phone number that is associated with your account. 
  3. Enter your appointment or ticket number if you have one. 
Before the day of your scheduled appointment, you can:
  • View your appointment information, including time window
  • Reschedule or cancel your appointment 

On the day of your scheduled appointment, you can:

  • Reschedule or cancel (up to the scheduled appointment time)
  • See the approximate location of your dispatched technician on a map, and view (in most cases) the technician's name and photo

Learn more about how to cancel or reschedule your service appointment.

View your appointment information

You might see some of this information about your appointment:

Job description - this is the type of appointment. 

  • HSI (High Speed Internet) – No Signal / No Sync Res Repair. This means there is an issue with the signal at your residence and a tech is needed to come fix it.
  • Voice – OOS/No Dial Tone Res Repair . This means that the phone line at your residence  has an issue with no dial tone. 

Earliest start time & latest start time - this is the time window when your technician will arrive. Note that this field is only available if and when a technician has been assigned to your appointment.  

Find your technician

On the day of your scheduled appointment, you might be able to find the location of your technician. Please note that this feature is not currently available for all technicians. If the feature is available for your technician, you will see a button below the appointment information that says “Find My Technician.” Simply click on this button to get a pop-up window with the name and approximate location of your technician. 

Go to the Service Appointment Manager  tool now, or inquire here:

Was this article helpful?
Top Tools
Internet Speed Test
Service Troubleshooter
Service Appointment Manager
Where's My Technician?
Modem Compatibility
Manage My Services
Find Product Availability