Manage your technician service appointment
Use the Service Appointment Manager tool to find out all about your scheduled technician visit. This tool gives you control of your service appointment.
Important: If you are expecting a technician to install NEW service, you can use the tool to view your appointment, but you must contact us to cancel or reschedule.
- Enter your account number.
- Enter the phone number that is associated with your account.
- Enter your appointment or ticket number if you have one.
- View your appointment information, including time window (for new service and for repairs)
- Reschedule or cancel your appointment (for repairs only)
On the day of your scheduled appointment, you can:
- Reschedule or cancel — up to the scheduled appointment time (for repairs only)
- See the approximate location of your dispatched technician on a map, and view (in most cases) the technician's name and photo (for new service and for repairs)
Learn more about how to cancel or reschedule your service appointment.
View your appointment information
You might see some of this information about your appointment:
Job description - this is the type of appointment.
- HSI (High Speed Internet) – No Signal / No Sync Res Repair. This means there is an issue with the signal at your residence and a tech is needed to come fix it.
- Voice – OOS/No Dial Tone Res Repair . This means that the phone line at your residence has an issue with no dial tone.
Earliest start time & latest start time - this is the time window when your technician will arrive. Note that this field is only available if and when a technician has been assigned to your appointment.
Find your technician
On the day of your scheduled appointment, you might be able to find the location of your technician. Please note that this feature is not currently available for all technicians. If the feature is available for your technician, you will see a button below the appointment information that says “Find My Technician.” Click on this button to get a pop-up window with the name and approximate location of your technician.
Go to the Service Appointment Manager tool now, or inquire here:
