Manage your CenturyLink repair or installation appointment

You can access the tool in three ways:

1. Enter your account number.
2. Enter the phone number that is associated with your account. 
3. Enter your appointment or ticket number if you have one. 

Before the day of your scheduled appointment, you can:

• View your appointment information, including time window (for new service and for repairs)
  
  
• Reschedule or cancel your appointment (for repairs only)

On the day of your scheduled appointment, you can:

• Reschedule or cancel — up to the scheduled appointment time (for repairs only)
  
  
• See the approximate location of your dispatched technician on a map, and view (in most cases) the technician's name and photo (for new service and for repairs)

View your appointment information

Job description - this is the type of appointment.

• HSI (High Speed Internet) – No Signal / No Sync Res Repair. This means there is an issue with the signal at your residence and a tech is needed to come fix it.
  
  
• Voice – OOS/No Dial Tone Res Repair . This means that the phone line at your residence  has an issue with no dial tone. 

Earliest start time & latest start time - this is the time window when your technician will arrive. Note that this field is only available if and when a technician has been assigned to your appointment.  

Find your technician