As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
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By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
Manage your technician service appointment
Use the Service Appointment Manager tool to find out all about your scheduled technician visit. This tool gives you control of your service appointment.
You can access the tool in three ways:
Enter your account number.
Enter the phone number that is associated with your account.
Enter your appointment or ticket number if you have one.
Before the day of your scheduled appointment, you can:
View your appointment information, including time window
Reschedule or cancel your appointment
On the day of your scheduled appointment, you can:
Reschedule or cancel (up to the scheduled appointment time)
See the approximate location of your dispatched technician on a map, and view (in most cases) the technician's name and photo
You might see some of this information about your appointment:
Job description - this is the type of appointment.
HSI (High Speed Internet) – No Signal / No Sync Res Repair. This means there is an issue with the signal at your residence and a tech is needed to come fix it.
Voice – OOS/No Dial Tone Res Repair . This means that the phone line at your residence has an issue with no dial tone.
Earliest start time & latest start time - this is the time window when your technician will arrive. Note that this field is only available if and when a technician has been assigned to your appointment.
Find your technician
On the day of your scheduled appointment, you might be able to find the location of your technician. Please note that this feature is not currently available for all technicians. If the feature is available for your technician, you will see a button below the appointment information that says “Find My Technician.” Simply click on this button to get a pop-up window with the name and approximate location of your technician.