Use the Service Appointment Manager tool to find out all about your scheduled technician visit. This tool gives you control of your service appointment.
Important: If you are expecting a technician to install NEW service, you can use the tool to view your appointment, but you must contact us to cancel or reschedule.
On the day of your scheduled appointment, you can:
Learn more about how to cancel or reschedule your service appointment.
You might see some of this information about your appointment:
Job description - this is the type of appointment.
Earliest start time & latest start time - this is the time window when your technician will arrive. Note that this field is only available if and when a technician has been assigned to your appointment.
On the day of your scheduled appointment, you might be able to find the location of your technician. Please note that this feature is not currently available for all technicians. If the feature is available for your technician, you will see a button below the appointment information that says “Find My Technician.” Click on this button to get a pop-up window with the name and approximate location of your technician.
Go to the Service Appointment Manager tool now, or inquire here: