You can view, save, and print your bill any time using the My CenturyLink website or the app.
After you sign in to My CenturyLink, you'll see your current balance or next payment amount on your home screen, along with an option to view your bill, as pointed out with the arrow in the images below.
My CenturyLink home page for a customer who pays their bill manually each month.
My CenturyLink home page for a customer enrolled in AutoPay.
My CenturyLink home page for a customer with prepaid internet.
Click on the link to View Bill to go to the Billing page and see a list of your bills.
Click on any bill date to view the PDF version, which you can download and save to your device or print.
You can view bills issued in the last 12-18 months online, depending on your location. If you need a bill issued prior to that, chat with us to request the bill you need.
You can also view your payment history. Payment history will show you pending and posted payments, with the date, total amount, bill amount, any convenience fee that was charged, the payment method, and a confirmation number.
You will see one of three things in the Billing section of the app home screen:
1. Total amount due and the due date
2. Total amount due and the date it will be paid by AutoPay
3. Amount due and next payment date and method
1) If your home screen shows a payment due date, you can make a payment, view your bill, or enroll in AutoPay.
2) If you see an AutoPay payment date, you can view your bill or manage your AutoPay preferences.
3) If your home screen looks like this, you have a Prepaid account, and you can view your statements or manage your saved payment method.
Have you canceled or changed your CenturyLink service recently? These are the most common reasons your bill would not appear when you log in to your account.
Your bills are available online up to 18 months after canceling service.
Your bill is tied to your account number, and some types of account activity can cause your account number to change, including:
If your account number has changed, you'll need to add the new account to My CenturyLink in order to view and pay your bill.
Tip: If you have more than one CenturyLink account, each one will have a separate bill. You can select a different account by clicking on the arrow next to the current account.
If there have been no changes on your account but you still aren't seeing your bill when you sign in, it may be due to system maintenance. This often occurs late at night or on a weekend. We apologize for the inconvenience; please try checking back after 1-2 hours.
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