How to view your bill in My CenturyLink

My CenturyLink helps you manage your account online, anytime you want. Not only can you view and pay your bill, but you can also save and print your bill from your computer using My CenturyLink account.

Where to find your bill

Once you sign in to My CenturyLink, you'll see four options in the menu bar at the top. Your bill is located under the "My Bill" section, and your current bill will appear by defaul.

TIP: Some customers have more than one account, and each account has its own bill. Check the account number displayed in the drop-down menu in the top right to confirm you’re looking at the correct account.

Not seeing your bill when you sign in? Here are a few things to check.

Selecting a bill

When going to “My Bill,” your current bill will be displayed. To view previous bills, click on the date next to “View a previous bill” to choose which billing period you would like to see. Click “View Bill” and the page will reload to the billing date you chose.

You have the option to look at bills issued in the last 12 months. Need a bill issued prior to that? Chat with us to request a print version.

You have the option to look at bills issued in the last 18 months. Need a bill issued prior to that? Chat with us to request a print version.

You have the option to look at bills issued in the last 12-18 months. Need a bill issued prior to that? Chat with us to request a print version.

Downloading and printing your PDF bill

Sometimes having a hard copy or PDF of your bill comes in handy when applying for a new apartment, verifying your address at the DMV or you just perfer to keep around.

To download or print your bill, select the billing date you want from the drop-down menu. Once the bill is displayed, click "Download Bill." Depending on your browser, the bill will either open in a new tab, from which you can save or print, or your computer will automatically download the file.

Questions about your bill? The bill shown above is just an example. Every customer's bill is unique. If you'd like to better understand the bill itself, how it's structured, specific charges and fees, or general questions, CenturyLink has answers here to common questions.

Can't find your bill after you sign in?

Your bill is tied to your account number, and some types of account activity can cause your account number to change. In some cases, only a few digits of the account number may change.

Why would your account change?

You moved to a new service address.
Your account was fully disconnected and then reconnected, either voluntarily or because of non-payment.
The owner (or "responsible party") on the account was changed by request. This includes legal name changes, such as when a person gets married.

If your account number has changed, you'll need to add the new account to My CenturyLink in order to view and pay your bill.

If there have been no changes on your account, but you aren't seeing your bill when you log in, it may be due to system maintenance. If it's late at night or on a weekend, you may find that your bill is not accessible. We do apologize for the inconvenience. The systems usually come back online within a couple of hours, so just try checking back a little later.

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