- You moved to a new service address.
- Your account was fully disconnected and then reconnected, either voluntarily or because of non-payment.
- The owner (or "responsible party") on the account was changed by request. This includes legal name changes, such as when a person gets married.
If your account number has changed, you'll need to add the new account to My CenturyLink in order to view and pay your bill.
If there have been no changes on your account, but you aren't seeing your bill when you log in, it may be due to system maintenance. If it's late at night or on a weekend, you may find that your bill is not accessible. We do apologize for the inconvenience. The systems usually come back online within a couple of hours, so just try checking back a little later.