How to view your bill in My CenturyLink

You can view, save, and print your bill any time using My CenturyLink online or the app.

After you sign in, you'll see your current balance on your home screen, along with an option to view your bill, as pointed out with the arrow in the images below.

My CenturyLink home screen showing balance due and link to view bill
My CenturyLink home screen showing balance to be paid by autopay and link to view bill

When you click on the link to "view bill" you'll get to the Billing page and see a list of your bills. 

Click on any bill date to view the PDF version, which you can download and save to your device or print, using the icons in the top right corner.

My CenturyLink billing screen showing list of bills
My CenturyLink bill as PDF

You can view bills issued in the last 12-18 months online, depending on your location. If you need a bill issued prior to that, chat with us to request the bill you need.

You can also view your payment history by clicking on that button. Payment history will show you pending and posted payments, with the date, total amount, bill amount, any convenience fee that was charged, the payment method, and a confirmation number.

My CenturyLink payment history

Not seeing your bill when you sign in? Here are a few things to check.

You will see one of three things in the Billing section of the app home screen: 

1. Total amount due and the due date

2. Total amount due and the date it will be paid by AutoPay

3. Amount due and next payment date and method

screenshot from the app of home screen for postpaid internet account

1) If your home screen shows a payment due date, you can make a payment, view your bill, or enroll in AutoPay.

app home screen for an account with AutoPay

2) If you see an AutoPay payment date, you can view your bill or manage your AutoPay preferences.

screenshot from the app of home screen for a prepaid account

3) If your home screen looks like this, you have a Prepaid account, and you can view your statements or manage your saved payment method.

Can't find your bill after you sign in?

Have you canceled or changed your CenturyLink service recently? These are the most common reasons your bill would not appear when you log in to your account.

Account closed/canceled service

If you cancel your CenturyLink service, your access to billing online will end on the date the service is disconnected. You will receive your final bill by mail.

Account number change

Your bill is tied to your account number, and some types of account activity can cause your account number to change, including:

  • You moved to a new service address.

  • Your account was disconnected and then reconnected, either voluntarily or because of non-payment.

  • The owner (or "responsible party") on the account was changed by request. This includes legal name changes, such as when a person gets married.

If your account number has changed, you'll need to add the new account to My CenturyLink in order to view and pay your bill.

If the account changes listed above don't apply to you, but you still aren't able to see your bill when you log in, it could be due to system maintenance. This sometimes occurs late at night and on weekends. We apologize for the inconvenience and suggest that you try checking back a short time later. Most updates are complete within a few hours.

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