How to view your bill in My CenturyLink

My CenturyLink helps you manage your account online, anytime you want. View, save and print your bill from your web browser using My CenturyLink. 

Where to find your bill

Once you sign in to My CenturyLink, you'll see a menu bar at the top with a few options. Your bill is located under the My Bill section. 

Tip: Some customers have more than one account, and each will have a separate bill. Check the account number shown in the top right corner to confirm you’re looking at the correct account. If not, you can click the arrow to open a drop-down menu and select a different account.
Not seeing your bill when you sign in? Here are a few things to check.

How to download and print your PDF bill

To download or print your bill, select the billing date you want from the drop-down menu. Once the bill is displayed, click "Download." Depending on your browser, the bill will either open in a new tab, from which you can save or print, or your computer will automatically download the file. 

How to view a past bill

When going to My Bill, your current bill will be shown by default. This will look slightly different, depending on what type of account you have.

"Payment Statements" - Prepaid internet accounts

If you see a Payment Statements section, click on the "Statement Period" drop-down to choose which bill you would like to see. 

"My Billing Statements" - Postpaid account

If you see a My Billing Statements section, click on the date drop-down to choose which billing statement you would like to see. Then click "Download" to view, print or save a PDF of that bill.

You have the option to look at bills issued in the last 12 months. Need a bill issued prior to that? Chat with us to request a print version.

You have the option to look at bills issued in the last 18 months. Need a bill issued prior to that? Chat with us to request a print version.

You have the option to look at bills issued in the last 12-18 months. Need a bill issued prior to that? Chat with us to request a print version.

Questions about your bill? The bill shown above is just an example. Every customer's bill is unique. If you'd like to better understand the bill itself, how it's structured, specific charges and fees, or general questions, CenturyLink has answers here to common questions.

Can't find your bill after you sign in?

Your bill is tied to your account number, and some types of account activity can cause your account number to change. In some cases, only a few digits of the account number may change.

Why would your account change?

  • You moved to a new service address.
  • Your account was fully disconnected and then reconnected, either voluntarily or because of non-payment.
  • The owner (or "responsible party") on the account was changed by request. This includes legal name changes, such as when a person gets married.

If your account number has changed, you'll need to add the new account to My CenturyLink in order to view and pay your bill. 

If there have been no changes on your account, but you aren't seeing your bill when you log in, it may be due to system maintenance. If it's late at night or on a weekend, you may find that your bill is not accessible. We do apologize for the inconvenience. The systems usually come back online within a couple of hours, so just try checking back a little later.

Was this article helpful?