Reporting damage to a telephone pole, wire or cable

If a damaged telephone pole, wire, cable or pedestal is affecting your phone service, call us at (800) 573-1311 to report the problem.

Tell us about the situation

When you speak with the repair agent, they will ask you for:

  • Your name and telephone number
  • Which services are affected – telephone and/or internet
  • How the services are affected – noise on the line, no dial tone, no connection, etc.

It will be helpful if you can also provide:

  • Address, directions and/or landmarks to locate damaged equipment
  • Identifying numbers or marks on damaged equipment 
  • Description of equipment (i.e. Is the wire smaller or larger than a pencil?)
  • Cause of damage, if known – termites, lightning strike, car crash, tree limb, construction, etc.
    • Person/company responsible, if applicable
  • Description of damage – leaning pole, drooping/cut wire, equipment missing door, etc.
  • When damage likely occurred (such as days ago, weeks or months)
  • Any other information – emergency personnel on scene, additional damage imminent

If you need equipment relocated

If you need a CenturyLink pole or terminal moved, contact us and provide the following information:

  • Your name and telephone number
  • Your service address
  • The best way to reach you
  • Type of move request: pole or pedestal/terminal
  • Reason for move, such as installing a driveway or new construction

Once your move request has been submitted, someone will follow up with you within five business days to discuss what you need done and any fees that will need to be paid.

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