How to report damage to a telephone pole, wire or cable

If a damaged telephone pole, wire, cable or pedestal is affecting your phone service, call us at (800) 573-1311 to report the problem.

Tell us about the situation

When you speak with the repair agent, you will be asked:

  • Your name and telephone number
  • Which services are affected -- telephone, Internet
  • How the services are affected -- noisy, no dial tone

It will be helpful if you can also provide:

  • Address, directions and/or landmarks to damaged equipment
  • Identifying numbers or marks on damaged equipment 
  • Description of equipment (Is the wire smaller or larger than a pencil?)
  • Cause of damage -- termites, lightning strike, car crash, tree limb, construction
    • Person/company responsible (if applicable) 
  • Description of damage -- leaning pole, drooping/cut wire, equipment missing door
  • When damage likely occurred -- days, weeks, months
  • Any other information -- emergency personnel on scene, additional damage imminent

If you need equipment relocated

If you need a CenturyLink pole or pedestal/terminal moved, contact us and provide the following information:

  • Your name and telephone number
  • Your service address
  • Best way to reach you
  • Type of move request -- pole, pedestal/terminal
  • Reason for move -- installing a driveway, new construction

Once your move request has been submitted, someone will follow up with you within 5 business days to discuss what you need done and any associated fees.

Troubleshoot problems with your phone or internet service
Please enter your Account or Billing Phone Number and Billing Zip Code to test your services.