How to report damage to a telephone pole, wire or cable

When you speak with the repair agent, you will be asked:

• Your name and telephone number
• Which services are affected -- telephone, Internet
• How the services are affected -- noisy, no dial tone

It will be helpful if you can also provide:

• Address, directions and/or landmarks to damaged equipment
• Identifying numbers or marks on damaged equipment 
• Description of equipment (Is the wire smaller or larger than a pencil?)
• Cause of damage -- termites, lightning strike, car crash, tree limb, construction
  
  • Person/company responsible (if applicable) 
• Description of damage -- leaning pole, drooping/cut wire, equipment missing door
• When damage likely occurred -- days, weeks, months
• Any other information -- emergency personnel on scene, additional damage imminent

If you need a CenturyLink pole or pedestal/terminal moved, contact us and provide the following information:

• Your name and telephone number
• Your service address
• Best way to reach you
• Type of move request -- pole, pedestal/terminal
• Reason for move -- installing a driveway, new construction

Once your move request has been submitted, someone will follow up with you within 5 business days to discuss what you need done and any associated fees.