As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
Log in with your account username and password so that we can show you the pricing options available to you. Don't have an account yet? Select
"Enroll Now" on the My CenturyLink Login page to create one now.
A username is required.
A password is required.
We had an unexpected error, please try again.
By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
Improve your cordless phone's performance
It might surprise you, but problems with cordless phones are the most common reason people hear noise -- other conversations, radio stations -- on their phone lines.
To quiet the voices (and/or to just get your cordless phone to work better), give these troubleshooting tips a whirl.
Unplug your phone
Any piece of equipment plugged into your phone jack can act as an antenna and pick up CB or AM/FM broadcasting station frequencies. Unfortunately, this is particularly true for cordless phones.
Unplug the base unit from the telephone jack.
Unplug all the charging units (including the base) from their electrical outlets.
Plug each component back in one at a time, listening for noise.
If one telephone is causing the problem, unplug that telephone and try another.
If only one unit is causing the problem, you might want to simply not use that unit. Alternately, you can contact the manufacturer for recommendations.
Your phone may work better in some places than others. Try putting it in different locations. You can also try moving the telephone base closer to the handset and/or to a higher location.
Electronic devices don't always play nice together, and sometimes your phone reception can suffer. Try installing your phone as far away as possible from these types of devices:
Wireless networking equipment
Radios and televisions
Other cordless phones
Intercoms and room monitors
Charge your battery
The handsets for your cordless phone have batteries. They may not be fully charged, or they may not be holding a charge. Consider these tips:
Follow the manufacturer's recommendations for size and type (standard, alkaline or rechargeable).
Use fresh batteries, and avoid mixing old and new ones.
Be sure the battery cover is in place and secure.
When in doubt, change them out.
Note: Most cordless phone sets require that before you use them the first time, you let the handsets charge in their bases for a number of hours. (Refer to you user's manual for specific information.)
Plug in your cord
Each charging unit needs to be plugged into a power outlet. Be sure someone hasn't unplugged the charging unit.
Press a button
If your cordless handset has a CHANNEL (or CHAN) button, press it once (or twice) to improve sound quality. (Note: The manual that came with your phone should have additional troubleshooting ideas.)
Check the weather
Surprisingly, weather and time of day can impact how well your cordless equipment works. Pay attention to when you're experiencing reception issues. Try using a corded phone when your cordless equipment doesn't work due to climate conditions.