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Copper line retirement FAQs

We are in the process of upgrading our network to fiber technology. This means retiring copper lines that provide DSL service in certain areas. Fiber internet brings higher speeds and greater reliability. For this reason, we are moving many CenturyLink customers to the new fiber network to provide the best quality and fastest internet speeds we have available in these areas.

 

If you’re in an affected location and need to schedule a technician appointment, please call 800-764-9504.

A fiber connection means so much more than just fast internet. It’s the internet technology that gives you the ability to power your household of high-bandwidth users with super-fast and reliable speed.

  • Stream multiple HD movies at once
  • Binge watch over Netflix, Hulu, and more
  • Bring more speed to every online game

See additional network performance information.

Though the network is being upgraded from copper to fiber, you may be able to subscribe to equivalent internet and voice service at the same price, terms and conditions.

Or, you may choose to upgrade your internet service to a higher speed and learn about special offers that may be available to you. Just contact us to discuss.

If you have internet service with another provider, we can bundle your voice and internet service, which may give you better speeds and pricing. Ask a CenturyLink representative about bundled solutions. 

No, there is no charge for the installation appointment or your new fiber-ready modem.

If you currently subscribe to High-Speed Internet service from CenturyLink, the migration to fiber will require us to install new equipment at your location. We will run a fiber-optic line to your home and may need to drill a hole to properly install a fiber terminal or other equipment.

The installation will take about 3 to 4 hours. 

Yes, an adult 18 years or older must be present during installation.

If you have alarm monitoring, a fax machine or any other services not purchased from CenturyLink that rely on your phone line, please let a representative know so that you can continue to use these services.

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