Get help with the recent CenturyLink email update

We recently moved all CenturyLink email accounts to a new platform. On this page are some top resources to help you with the transition:

Quick reference: Server settings

Incoming Server (choose POP or IMAP) POP: pop.centurylink.net, Port: 995, Security: SSL
IMAP: mail.centurylink.net, Port: 993, Security: SSL
Outgoing Server SMTP: smtp.centurylink.net, Port: 587, Security: TLS if available

Frequently asked questions

Moving to a new email platform allowed CenturyLink to provide a better email experience, including enhanced spam protection, mobile-friendly layout, and other improved features.

Yes! If you recently became a Brightspeed customer, you can keep your CenturyLink email. To keep your account active, you just need to sign in at least once in every 365-day period.

Following the transition to our new platform, you may need to reenter your email username and password and make sure you have the correct server settings in order to reconnect to your mail app. See the section below for instructions on updating server settings for different operating systems.

If you are having issues connecting, you can submit this email help form.

We have identified an issue that prevented some contacts from being moved over in the transition. We have identified the cause of the issue and expect all missing contacts to be fully restored by November 14. If you are still missing contact information after this date, please submit our email help form for more assistance.

If you are missing some of your email folders, don't worry — they haven't been deleted or lost. There are two possible solutions for this issue: 

1) In many cases, a re-sync of your IMAP folders will allow the rest of your email folders to move successfully. And don't worry if you don't know what any of that means — just follow our detailed instructions below!

2) If you completed a re-sync and still do not see all your folders, it may be caused by an issue with folder names containing special characters (such as # * & @). We're aware of this issue, and are expecting a complete fix by November 14.

If you are still missing folders from your inbox after November 14, please submit our email help form for more assistance.

How to update server settings

The following screenshots and instructions are from a Samsung Android 10 device. Your device settings may differ slightly.

1. Open the Email application.

Samsung Android email app

2. Tap the three bars to open the menu on the left for your CenturyLink email account.

Screenshot - open Email menu

3. Open the settings by tapping the gear icon in the top corner.

Screenshot - open Email settings

4. Scroll down to the Advanced Settings section and select Server Settings.

Screenshot - Android email advanced settings

5. Enter your email address and password in the Account section, then verify that the Incoming Server settings are as follows:

IMAP Server: mail.centurylink.net

Security Type: SSL

Port: 993

Screenshot - Android email incoming server settings

6. Next, verify the Outgoing Server settings:

SMTP: smtp.centurylink.net

Security Type: TLS

Port: 587

Screenshot - Android email outgoing server settings 1
Screenshot - Android email outgoing server settings 2

7. Select Done to save your settings and complete the update.

The following screenshots and instructions are from an iPhone X. Your device settings may differ slightly.

1. To update your email account settings, open your main device Settings menu.

2. Select Mail.

screenshot iPhone Mail settings

3. Select Accounts.

screenshot iPhone Mail Accounts

4. Select the email account you want to update. Your information will be different from the sample image.

screenshot iPhone select email account

5. Select the email account again for POP or IMAP. In the example image, the email has been selected for IMAP. 

Screenshot iPhone select email IMAP account

6. Verify the incoming and outgoing server settings:

Incoming Host Name: mail.centurylink.net

Outgoing SMTP: smtp.centurylink.net

You will also need to re-enter your password for the incoming and outgoing mail server. Be sure to enter the same password in both fields.

Screenshot - iPhone incoming and outgoing mail server settings

7. Select Done to save your settings and complete the update.

1. Open Microsoft Outlook and click File in the top left corner.

Screenshot - Outlook File tab

2. Under Account Information, select Account Settings, then choose Server Settings from the drop-down.

Screenshot - Outlook Account settings

3. Enter your username (CenturyLink email address) and password. Verify the settings for Incoming mail:

Server: mail.centurylink.net

Port: 993

Encryption method: SSL/TLS

Screenshot - Outlook email server and port settings

4. Now open the Outgoing mail settings and verify the server information:

Server: smtp.centurylink.net

Port: 587

Encryption method: TLS if available

When you've check that all the above information is correct, click "Next."

5. Outlook will send a test message. Once it's finished, you'll see Account successfully updated. Click Done to exit.

The following screenshots and instructions are from Windows 11. Your device settings may differ slightly.

1. To update your email account settings, open the Windows Mail app. You can search from the Start menu, if needed, to locate the program.

Screenshot - Windows Mail app

2. Select the gear icon in the bottom corner to open Settings.

Screenshot of Windows Mail settings menu

3. From the Settings menu, select Accounts.

Screenshot - Windows Mail Accounts

4. Select your CenturyLink email account from the list of available accounts.

Screenshot - Windows Mail select email account

5. Select Advanced and scroll to the Sync Options section. Verify that the server settings are as follows:

Screenshot - Windows Mail sync options

6. Select Done to save your settings and complete the update.

NOTE: Email setup can vary by operating system. The steps on this page are general. If you have trouble, refer to the instructions for your specific operating system.

Missing folders in Outlook? Try this.

If you use Outlook to manage your email and you are not seeing some of your email folders following the update, don't worry — they haven't been deleted or lost. You may simply need to resubscribe or re-sync your folders. Click to open the instructions below.

1.  In Mail, find the navigation pane (usually on the left side) that shows your inbox and all your email folders. Right-click on the Inbox folder associated with your CenturyLink account.

2. Select IMAP Folders from the drop-down.

screenshot from Outlook showing Account Settings

3. In the IMAP Folders window, click the "Query" button. 

screenshot from Outlook showing email account address, password, server and port settings

4. A list of all your folders should appear. Select all the folders you want to appear in Outlook. To select multiple folders, hold down the [Ctrl] or [Command] button on your keyboard as you click on the names.

5. Once you have all folders selected, click the "Subscribe" button, and then click "OK" at the bottom to save your changes.

If you completed the steps above and still do not see all your folders, it may be caused by an issue with folder names containing special characters (such as # * & @). We're aware of this issue, and are expecting a complete fix by November 14. 

Where is my trash/junk mail folder?

Are you looking for your trash or junk mail folder? It's not missing. It's now labeled "Spam" and you won't see it unless there's a message in it.
 

The new email allows you to manage your spam delivery options, including hiding it from your inbox.

1.  Click the Gears icon located at the upper right corner of the email and select the Mail tab. 

2. Select the Junk Mail subcategory.

3. Choose one of the following options to manage your spam: 
    a. Deliver spam to Junk Folder (spam gets deleted after 7 days) 
    b. Deliver spam to Inbox (turn off Junk Mail rule) 
    c. No spam delivery (delete all spam)

Exclusive Delivery Options 
1. Choose one of these exclusive delivery options: 
    a. Default (Most junk mail is caught) 
    b. Exclusive (You will only receive email from addresses listed in your contacts or safe list.)

Click Save.

screenshot from CenturyLink webmail showing junk mail options

If you are having any further issues related to the email update, visit the email support site or submit our email help form for personalized assistance.

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