Why am I seeing this?

Sites are NOT flagged for their specific content, subject matter, or ownership.

You are here because you encountered a warning page from McAfee Security on your Secure WiFi when you attempted to visit a website. There are two possible scenarios:
 

1. The site you're trying to visit has been flagged as "risky."

2. The site you're trying to visit has been attacked by a botnet.

Click the links above to learn what to do for each scenario, learn how to report a mistakenly-flagged site, and why a site gets flagged.

Secure WiFi is always on

Secure WiFi is built in to certain modems leased from CenturyLink. This "always on" feature protects your network and devices around the clock. At this time, there is no option to disable or remove Secure WiFi.

What to do if you get a warning for a site flagged as "risky"

You receive this warning when a site has been identified by McAfee technology as posing a risk to your security.
 

To stay safe, we recommend you do not visit the website and instead choose one of these options:
 

  1. Click the green Return to safety button
  2. Navigate to a new destination
  3. Close your browser

Continue anyway

Although risky and not recommended, you may choose to ignore the warning and click the white Continue anyway button and go to the site.

 

If you do not see a button to Continue anyway it's because the site has been attacked. See the information below.

McAfee warning message

Permanently trust the site

Another option is to check the box to Permanently trust this website if you know it's a safe site. Checking this box will save the site as safe on any device that connects to your modem so you won't receive the warning in the future.

Site flagged by mistake?

Do you think a site has been identified as risky in error? You can submit a request for McAfee to review the site by clicking the button below. The security team will review the status of the site and, if approved, update its security status. Click the button below to fill out the form.

Warning for attacked sites

If you see a warning screen without a “Continue anyway” button, it means the site you attempted to visit is a botnet domain.
 

A botnet domain tries to gain access to your device, potentially exposing your private data  or using your device as part of a larger internet attack.
 

Your McAfee modem security identifies these domains and prevents you from visiting them, protecting all devices on your network from the botnet attack.

McAfee warning message - site attack

Why a site gets identified as risky

Safe websites can sometimes appear to be risky. For instance, brand-new websites or sites that do not have sufficient SSL encryption can be flagged as potentially harmful. A website that has been identified as risky can later gain “trusted” status.

McAfee security, which runs your Secure WiFi, uses artificial intelligence (AI) technology to identify dangerous websites. The AI monitors ALL websites for malicious or risky factors, such as a hack, a botnet attack, no encryption, and other indicators. When dangerous technical information (not content) is found, the site is flagged as risky.

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