As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
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Trouble installing Norton security software
It's great that you've decided to install Norton Antivirus on your computer. Sorry the installation isn't going smoothly. Use these suggestions for downloading the CenturyLink Installer, removing multiple copies of your Norton subscription and managing a potential computer infection to solve the problem.
Tip: If you've already installed Norton and only need the latest security updates, you can download them using the Intelligent Updater Tool.
Remove old, conflicting software
Old files can conflict with a new download. Be sure all previous versions of Norton have been removed from your computer. (Your computer thinks you already have the software so it's confused why you want -- what it perceives to be -- a second copy.) Search the Internet for detailed instructions that are specific to your operating system.
Manage a potential infection
If you don't have any old copies of Norton on your computer (or have already removed them and continue to have problems), you might have a virus or malware on your computer that's interfering with your Norton installation.