Troubleshoot your WiFi extender connection

Not getting the speed you expect between the G.hn bridge and extender? There are a few factors related to your home’s electrical wiring and the set-up of the devices that can affect the connection speed. Here are a few things you can check to see if you can get better results on your own.

Are your extender and router too far apart?
Has a circuit breaker been tripped? 
Are you using power strips or surge protectors? 
Is faulty wiring causing issues? 
Is an object in your home interfering with the signal?
Still having trouble? Contact us for further troubleshooting guidance. We’re here to help.
Was this article helpful?
Important note on the Greenwave C4000

The Greenwave C4000 is not recommended for use with the G.Hn WiFi/Ethernet Extender Kit and requires manual pairing, which should be attempted by advanced users only. If you use a WiFi extender or plan to get one, we suggest using one of our recommended modems to get full compatibility and smooth pairing/cloning.

Top Tools
Internet Speed Test
Service Troubleshooter
Service Appointment Manager
Where's My Technician?
Modem Compatibility
Manage My Services
Find Product Availability
CenturyLink Product Support
Search Support