How to troubleshoot your WiFi extender connection

If you have a WiFi extender from CenturyLink, you can do some troubleshooting using these tips and questions. 

If the units are paired and you’re getting a connection, but it’s not as fast as you’d like, consider moving the access point to a location in your home just a little closer to the bridge and modem, and see if you get any better results. Your goal is to find a happy medium — far enough from the gateway (modem) to extend the WiFi signal to where you need it, but not so far that the signal strength between the two extender devices is lost.


Go to your home or apartment’s circuit breaker box (often in the basement, if there is one). Check to see if a circuit has been flipped to the "off" position. If so, turn it back on and you should be set. If this happens repeatedly, you may be overloading a circuit and will probably need to move one or more of your electrical devices to a different circuit.

You can also check individual outlets. If you have the kind of outlet with a built-in circuit breaker, check to see if it’s been tripped. If so, push the button on the outlet to reset it.

Make sure both devices are plugged directly into the wall socket, with no power strips or outlet adapters in between the plug and the outlet.

Test the electrical outlets you’re using with another simple device, such as a lamp. If one or both of your outlets isn’t working properly, you may need to call in an electrician.

Also take a good look at the cords on the devices for any signs of wear, chewing, or exposed wires. If these are damaged, you may need a replacement. 

Think about whether you have a lot of metal in the way of the signal, multiple walls, or double-pane windows.

Also consider common household appliances that can block a wireless signal. Microwaves, cordless phones, TVs and baby monitors can all impact performance, and refrigerators in particular can stop a signal in its tracks. If you’re noticing signal loss, you might try moving your extender and/or router away from these appliances, if possible, to improve the extender connection.

Yes. It is possible to connect multiple extender devices (access points) to a single network adapter (bridge). In some cases, you might want to do this to further improve WiFi coverage throughout your home. Pricing and ordering details may vary based on where you live, so contact us about options if you are interested in purchasing additional access points. 

You might also find answers in the WiFi extender FAQs.

 

If you're still having trouble, contact us. We’re here to help.

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