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Information about the cancellation of some CenturyLink VoIP phone services

If you've received a notice about the planned discontinuance of Digital Home Phone, Simple VoIP, or Business VoIP service, you may have questions.

When will my internet phone service be disconnected?

The three affected VoIP phone services will be out of order effective October 13, 2023.

Will this affect my other CenturyLink services?

Any other services you have from CenturyLink, such as internet or landline phone service, will NOT be impacted by the discontinuance of your VoIP phone service.

 

Your other services will continue with no change to the applicable rates, terms, or conditions.

Do I need to do anything?

There may be a few steps you need to take, depending on whether or not you want to continue VoIP phone service.

  • If you want to continue VoIP phone service with CenturyLink, we now offer Connected Voice. Please contact us at 877-299-0211 no later than September 1, 2023 to order this service with a new phone number.

  • If you do not want VoIP phone service but DO want to make changes to your CenturyLink internet service, please sign in to My CenturyLink to change your plan.
     
  • If you do not want to continue VoIP phone service and DO NOT want to make any changes to your CenturyLink internet service, you don't need to do anything further.

If you want to keep your current VoIP number:

  • Contact other providers before September 1, 2023 to find out if your number is available on their network.
  • Your service must be moved to another provider by September 13 2023 to avoid losing your number.
  • Please note there is no PIN associated with your CenturyLink VoIP service.

How to download saved voicemail messages

If you have saved voicemail messages on your VoIP service, you will need to download or record them before your service is retired.

 

To download a message:

1. Access your voicemail

2. Open the saved message

3. Record the message to a personal recording device during playback

What can I do with my VoIP equipment?

If you are not continuing VoIP service with us, you can return your equipment for responsible electronics recycling. 

 

Just click the button below to start the process with UPS. 

 

If you don't want to return the equipment, you can save it for electronics recycling in your area.

Return VoIP Equipment

How will this affect my payment?

After the service is discontinued, we will automatically apply any deposits or credits, if applicable, to your CenturyLink account.

 

If the total of your next bill is less than any deposits and credits, we will issue a refund for the remaining balance.

Do you have more questions? Please call us at 877-299-0211.

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