If you've received a notice about the planned discontinuance of Digital Home Phone, Simple VoIP, or Business VoIP service, you may have questions.
The three affected VoIP phone services will be out of order effective October 13, 2023.
Any other services you have from CenturyLink, such as internet or landline phone service, will NOT be impacted by the discontinuance of your VoIP phone service.
Your other services will continue with no change to the applicable rates, terms, or conditions.
There may be a few steps you need to take, depending on whether or not you want to continue VoIP phone service.
If you want to keep your current VoIP number:
To download a message:
1. Access your voicemail
2. Open the saved message
3. Record the message to a personal recording device during playback
If you are not continuing VoIP service with us, you can return your equipment for responsible electronics recycling.
Just click the button below to start the process with UPS.
If you don't want to return the equipment, you can save it for electronics recycling in your area.
After the service is discontinued, we will automatically apply any deposits or credits, if applicable, to your CenturyLink account.
If the total of your next bill is less than any deposits and credits, we will issue a refund for the remaining balance.
Do you have more questions? Please call us at 877-299-0211.
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