How to set-up your modem and activate your CenturyLink internet serviceWe want you to feel comfortable and confident in your ability to set-up your modem and activate your CenturyLink High-Speed Internet service. So, we put together this video to guide you through the step-by-step process, including:
- What equipment you.ll need.
- Where and how to set up your modem, including tips and important things to avoid.
- And lastly, activating your High-Speed Internet service.
No need to take notes!
All of the material covered in the video, as well as additional information, is provided in written form below.
Before you get started, check that you have all the proper equipment.
If you purchased or leased your modem through CenturyLink, then your kit will include:
- your CenturyLink modem and its AC power adapter
- a green telephone cord
- a yellow Ethernet cable
- a couple of DSL filters
- and the installation guide
You.ll also need your computer turned on and ready to go.
You might receive your modem kit before we.ve actually turned on your service, so it.s best to wait until after 5pm on the service due date to set up your modem and activate your service. If you try to set it up earlier, you may run into problems.
Connecting Your Modem
Step 1: Filters First
Your kit comes with two DSL filters. You may be wondering what filters are for and
if you really need to use them. A (DSL)
filter splits the signal going through the line between your voice or phone
service and your data or internet service.
They.re actually very important to making sure you get the best possible
results from your phone and internet connection.
You should install a filter on each telephone jack that goes to any of these types of devices:
caller ID box
satellite TV receiver
automatic water meter
home security system
If you don’t use the filters, or if you skip some of the devices in your home, then you are more likely to experience slower speeds and frequent drops.
If you don’t have enough filters, you can continue your set-up while you are waiting to get more, however you should disconnect any unfiltered devices from the telephone wall jack until you can install a filter.
If you have a home security system, then you.ll actually need to contact us so a CenturyLink technician can install a special filter in your line on the outside of your home for an additional fee.
And if you have a wall mounted phone, there are filters specifically designed for wall mounted phones.
If you need more filters than what was provided in your kit,
you can purchase additional filters from CenturyLink or most retail electronic
stores. To order
more filters, chat with an agent.
Step 2: Modem - Location, Location, Location
Not unlike other things in life, the location of where you decide to place your modem can affect its performance.
As with most electronic equipment, pick a place for your modem that has good air circulation and that won.t get too hot. If electronic components get excessively hot, they don’t typically work as well, and may break.
If your modem has wireless capabilities that you plan on using, then placing the modem in a high, central location allows for a better range of coverage. Also, you can get the most out of your wireless modem.s speed and performance by not placing it near some common household items, such as:
Step 3: Power Up!
Once you have found the perfect place for your modem, it.s time to give it some power.
First, connect the power cord to the modem and plug it in.
You might notice that there is no power switch on the modem. Although some modems have a power switch, some don’t.
- If your modem doesn.t have a power switch, then it is automatically turned on when you plug it in.
- If your modem has a power switch, make sure it
is in the ON position.
Give the modem a minute or two to boot up and you.ll see
the POWER indicator light up on the front of the modem. This is a good time to also make sure your computer is turned on and ready to
Modem, router, which is it?
It can be both! Although modems and routers are two different things, for ease and convenience most CenturyLink modems typically have a built in router. Additionally, your modem.s router may even have wireless capabilities depending on the model you have.
Step 4: Connecting Cords and Cables
Now let.s move on to connecting the cords and cables.
Your kit comes with a green phone cord and a yellow Ethernet cable. We.ll work with the phone cord first.
Plug one end of the green phone cord into the green port in the back of the modem, labeled either DSL or LINE. Plug the other end of the green phone cord into the phone jack in your wall. When you hear it CLICK, you know you.ve inserted it correctly.
A couple of important things to avoid at this point:
- This is the only phone line where you don’t want to use a filter.
- Also, it.s important not to connect the green phone cord to the modem port labeled PHONE.
The modem already has a built in filter, so it.s important that you DON’T use an in-line filter from your telephone wall jack to the modem.
Ok, now on to the yellow Ethernet cable.Something to be aware of, the Ethernet cable may look like a phone cord, but if you look closer you.ll see it.s slightly bigger. Just to keep things simple during the set-up, even if your modem and computer are wireless capable, we recommend that you use the Ethernet cable to connect the computer directly to the modem.
If your modem has more than one yellow Ethernet port, you can safely use any one of the yellow ports. The additional ports allow you to connect additional computers or peripheral equipment, like say a printer.
Plug the other end of the yellow Ethernet cable into the Ethernet port on your computer. The location varies by computer model. Look around your computer for a port. It looks sort of like a phone jack except it.s slightly bigger.
If you.ve correctly connected the Ethernet cable, then the lights around the Ethernet port on your computer will light up.
What does a PC Ethernet port look like? If you are using a PC, the port might show a symbol that looks like three or five squares branching off a single line.
What does a Mac Ethernet port look like? If you are using a Mac, the port symbol looks like three dots between two brackets.
Step 5: Modem Double-Check
At this point, before starting your service activation, it.s a good idea to do a modem double check.
- Your modem is plugged in and has power.
- The green phone cord is connected from the wall phone jack with no filter to the modem port labeled DSL or LINE.
- The yellow Ethernet cord is connected to the modem and computer.
lights on the front of your modem show the following:
- the POWER light is solid green
- the DSL light is solid green
- the Internet or INT light icon (either be solid or flashing)
- the Ethernet port number light is green
If the lights aren.t lit up properly, then double check all of your connections and give it a couple of minutes. If after a few minutes the lights still aren.t correct, then it.s probably best to contact CenturyLink Tech Support.
Ever wonder what the color and behavior of the lights on your modem mean? Learn more about your modem.
Modem and Service Activation
Once you.ve set up your modem, you won.t be able to surf the internet until you go through the activation steps. The activation process authorizes your modem to access your CenturyLink High-Speed Internet service. It.s a fairly easy step-by-step process that usually takes about 15 minutes to complete.
To get started, go to your computer and open a web browser, such as Internet Explorer or Firefox.
When you open the browser, you.ll automatically be placed on the CenturyLink High-Speed Internet Welcome screen. You.ll know that you.re in the right place when you see the CenturyLink logo and a message that reads “welcome. let.s get started.”
Click the green “next” button to begin!
If you don’t see this screen, then you might want to try manually navigating to connect.centurylink.com by typing it into the address bar of your browser.
Welcome screen not showing up?
If you.ve double checked everything, and the welcome screen is still not showing up for you, then it.s probably best to contact CenturyLink Tech Support.
Knowing Your Way Around the Screen
The service activation process and the pages you.ll see vary depending on your type of service. It.s pretty straight forward and self-explanatory, but here are some things you should expect.
To get to the next step, click the green button labeled “next”.
If the NEXT button is NOT green, then that means you didn.t complete some necessary part of the step you are on. But that.s ok, all you need to do is complete the selections or entries for that page, then the “next” button should turn green, and you can move on to the next step.
The center of the page is where you.ll want to focus your attention. This area will contain an instructions, questions and installation options, as well as additional information you might need to make a decision and advance to the next step.
Wherever you see a question mark icon you can hover over the icon to reveal additional details about that step.
In the bottom left corner of the screen you.ll notice a clock labeled “progress”. The progress clock shows you how far along you are in the process.
In the bottom right corner of the screen you.ll see the options that are available for contacting us if you have questions or run into problems.
What to Expect During the Process
Early in the process, you.ll be asked to review and accept the required legal agreements for the terms of service. We recommend you save or print the legal agreements.
During the process you may be given the option to download and install software that is included as part of your internet service. If you do choose to take advantage of any of the downloads, you.ll want to follow your browser.s process to download AND run the download.
If your CenturyLink modem is wireless capable, then this feature is turned ON by default. You may see some steps in the process about wireless, and you may be given the option to customize your wireless connection settings if you.re comfortable doing so.
TIME TO SURF!
Well, that should do it.
We appreciate that you chose CenturyLink. If you have any questions or
need assistance, please let us know.
You.ll be surfing the internet in no time!