As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
Log in with your account username and password so that we can show you the pricing options available to you. Don't have an account yet? Select
"Enroll Now" on the My CenturyLink Login page to create one now.
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By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
How to get a credit for no service
If you had no phone or internet service for 24 hours or more, you may be able to get a credit on your bill.
If you qualify for a credit, you will find it on your bill in the section labeled "Additional Charges and Credits." The credit will appear in one to two months after the repair is complete, if you qualify.
If you don't see the credit after two bills, please contact us.
Outage reported by phone
When you call us to report a service outage, any credit due to you will be automatically generated after the repair is complete.
Outage reported using Service Troubleshooter
If you report an outage using Service Troubleshooter, you will need to call us after the repair is completed to request the credit that might be due. A credit will not be automatically generated.
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Tour of your CenturyLink Bill
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