If your phone or internet service was out for 24 hours or more, you may be able to get a credit on your bill.
Before you can get a credit for a service outage, you first need to report your service is not working. You can do this in two ways: call for repair or use Troubleshooter.
If you qualify for a credit, you will find it on your bill in the section labeled "Additional Charges and Credits." The credit will appear in one to two months after the repair is complete, if you qualify.