If you've received your bill and are wondering why you don't see the recent credit—commonly referred to as an "adjustment"—that you were promised, it's probably because the credit hasn't had time to cycle through our systems.
It typically takes one to two billing cycles -- up to two full months -- for a credit to appear on your bill. We know that might seem like a long time. How big the credit is, and where you are at in your billing cycle when the credit was issued, impact how long it takes.
When you spoke with the customer care agent, he or she probably mentioned an approximate date when you can expect to see the credit on your bill. If you don't remember being given a date, chat with us. We're here to help.
Thanks for being a CenturyLink customer.