As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
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By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
Wondering when you'll see your bill credit?
If you've received your bill and are wondering why you don't see the recent credit—commonly referred to as an "adjustment"—that you were promised, it's probably because the credit hasn't had time to cycle through our systems.
It typically takes one to two billing cycles -- up to two full months -- for a credit to appear on your bill. We know that might seem like a long time. How big the credit is, and where you are at in your billing cycle when the credit was issued, impact how long it takes.
When you spoke with the customer care agent, he or she probably mentioned an approximate date when you can expect to see the credit on your bill. If you don't remember being given a date, chat with us. We're here to help.
Thanks for being a CenturyLink customer.
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Tour of your CenturyLink Bill
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