If you've received your bill and are wondering why you don't see a recent credit—commonly referred to as an "adjustment" — that you were promised, it's probably because the bill credit hasn't had time to cycle through our systems.
It typically takes one billing cycle for a credit to appear on your bill. Why? Your credit may have been issued after your current month's bill was closed for processing. If you don't see the credit on this month's bill, you will see it on next month's bill.
In the event you are awaiting a bill credit from one of our partners, like DirecTV, that may take two full bill cycles to appear on your bill. That is because it takes a little more time for their systems to communicate with our systems, and get that credit on your bill.
If you go through two full bill cycles and still haven't seen a credit you're expecting, please contact us.