Simplify your life with paperless billing

With paperless billing, you access the same information that would appear on a printed bill, but without all the paper clutter.  You will be able to see all your billing information online through My CenturyLink or the My CenturyLink app.

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How does paperless billing work?

You can follow a few simple steps to sign up for paperless billing, then you will receive your bills electronically, rather than by mail. An email will be sent to you each month when your bill is ready, and will include a link and options for how to pay.

Paperless billing highlights:
 
  • You can review, print or save copies of your bills going back at least 12 months.
  • You will receive a paper bill until your paperless request takes effect, usually within two billing cycles.
  • Your bill is available online no more than four days after it is issued.
  • Signing up for paperless billing doesn't change your monthly due date.
  • You can still pay your bill onlineby mailin person or by phone, and you can continue to use the same methods of payment as before. Prepaid and AutoPay customers will enter a payment method to be billed automatically each month.

Tip: If you don't start receiving emails from us, check your spam, bulk or junk folders, and add CenturyLink to your approved senders list.

How to sign up for paperless billing online

First, sign in to My CenturyLink online. If you've never used My CenturyLink, it's easy to get started. Once you're signed in, select My Bill from the menu bar at the top.

On the My Bill page, scroll down to the Billing Preferences area, as shown below. The Paperless Billing toggle will show whether this feature is enabled. You can easily turn it on or off by clicking on the toggle. 

Note: If you don't have a Billing Preferences section on your My Bill page, that means you are one of our prepaid internet customers. The paperless billing feature is included in your service automatically and you will receive notice of upcoming payments by email.

While you're here in Billing Preferences, you can also set up AutoPay, store and manage payment methods, or learn how to block third-party billing from your account for extra security.

Tip: When you turn paperless billing on, take a moment to check the email address shown. This is where you will receive your bill notice. Need to correct it? Click the edit icon (pencil and paper) to change it.

How to sign up for paperless billing in the My CenturyLink app

Sign in to the My CenturyLink app on your smartphone. Once you've signed in, select My Bill from the main navigation bar at the bottom of the screen.

In the Billing Preferences section of the screen, click the toggle that says "Paperless Bills." If the toggle is green, then paperless billing is turned on.  If the toggle is gray, that means that paperless billing is turned off. 

Once you click this toggle, you will be taken to a Paperless Billing screen. Take a moment to check the email address that is shown there.  This is where you will receive your billing notices.  Need to correct it?  Click "edit" to change it.


Business customers

Business customers can use Control Center to manage CenturyLink services, including your monthly billing. From viewing and paying your invoice to requesting adjustments and seeing payment history, you can do it all in Control Center.

Learn more about paperless billing and related topics:   
 

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