How to enroll in AutoPay

AutoPay is the most convenient way to ensure your bill is paid on time, every time. There are three easy ways to set it up — on the My CenturyLink website, on the app, or with a paper form.

It's easy to enroll online because your information is already stored in My CenturyLink, so there's no need for you to find and enter your account number.

When you sign in to My CenturyLink, your home screen will show your current balance and a button to make a payment, as shown below.

My CenturyLink home screen for account not enrolled in AutoPay

Click on Billing from the top menu.

My CenturyLink menu with billing circled

Scroll to the bottom of the Billing page until you get to Billing Settings. There you'll see a link to set up AutoPay.

My CenturyLink Billing page with "set up AutoPay" circled

On the AutoPay Details screen, enter your payment account details. This screen opens to the banking account option. You can select "use a credit or debit card" if you prefer.

Be sure to click the box to agree to the terms and conditions, then click Next to complete the set-up.

Enrolling on the app is quick and easy, because your information is stored in the app, so there's no need for you to find and enter your account number.

There are two ways to get to the AutoPay setup screen:

1. If you are not enrolled in AutoPay, you should see a button at the top of your home screen to Set up AutoPay.

2. Go to Billing from the main menu, then click the "Edit" button on the AutoPay line, under Billing Settings.

Option 1: Quick access button on home screen

screenshot of app home screen showing quick button to set up AutoPay

Option 2: Billing Settings

screenshot from app Settings, enroll in AutoPay

3. On the Set Up AutoPay screen, click the button to proceed.

4. The default payment method is a bank account. If you'd rather use a credit or debit card, just click the Bank Account Type dropdown and select that option. Enter your payment account information, click the box to agree to the Terms and Conditions, and tap "Save."

screenshot from app AutoPay payment details

There are two options to enroll in AutoPay using a paper form:

Download the AutoPay enrollment form. Print the PDF form below, fill in the blanks, and mail it to us. (You'll need to provide your CenturyLink account number.)
Complete the form on the back of your bill remittance slip. On the back of the page 1 of your CenturyLink bill, you'll find an AutoPay Authorization section. Fill in the requested information and mail it in along with your payment.

Download the AutoPay Enrollment Form

Payment methods accepted for AutoPay

You can use these forms of payment with AutoPay:

Checking account
Savings account
Credit card (VISA, MasterCard or Discover)
Debit card
Money market account (in some areas)

You can enter one payment option today and update it at any time in the future.

Good news! There are no fees to use AutoPay, for any payment type — it's a free service.

When will AutoPay take effect?

AutoPay will take effect on the next billing cycle after you enroll. You should continue to pay your bill as before until you receive confirmation that AutoPay is active. You will know it is active when you see "You are signed up for AutoPay" in My CenturyLink or on the app, or you see "Thank you for using our automatic payment system" on your bill.

My CenturyLink home page showing next AutoPay payment date

My CenturyLink app home screen showing next AutoPay payment date

What is your payment date with AutoPay?

Your AutoPay payment will occur 18 days after your bill date. At this time, there is no option to change your payment date. The "bill date" is the date your bill is issued, not the due date. You can find this bill date on the first page of your bill.