How to enroll in AutoPay

AutoPay is the most convenient way to ensure your bill is paid on time, every time. And there are three easy ways to set it up — you can sign up for AutoPay on My CenturyLink, on the app, or mail us a paper form.

How to enroll online

Enrolling online is one of the quickest and easiest methods, because your information is stored in My CenturyLink, so there's no need for you to find and enter your account number.

Steps to enroll in AutoPay online:

Sign in to My CenturyLink
Select My Bill
In the Billing Preferences box, click the "Enroll" link next to AutoPay
Follow the instructions to enter your payment information

Note:

If you've forgotten your My CenturyLink username or password, you can retrieve/reset it.
If you don't already have a My CenturyLink username and password, you can create an account now and sign up for AutoPay at the same time.

How to enroll on the app

Enrolling on the app is one of the quickest and easiest methods, because your information is stored in the app, so there's no need for you to find and enter your account number.

Steps to enroll in AutoPay on the app:

Sign in to the app
Select My Bill or My Settings from the bottom menu
On the My Bill screen, under the total amount due, click the link to "Enroll in AutoPay". On the My Settings screen, click on "Billing and Payment Preferences" and then "Set up AutoPay"
From the AutoPay screen, click the blue button to "Set Up AutoPay" and follow the instructions to enter your payment information

Download the My CenturyLink app.

How to enroll using a paper form

There are two options to enroll in AutoPay using a paper form:

Complete the AutoPay enrollment form. Download a copy of the form below, fill in the blanks and mail it to us. (You'll need to provide your CenturyLink account number; if you don't know it, there are a few places you can find it.)
Complete the form on the back of your bill remittance slip. On the back of the first page of your CenturyLink bill, you'll find an AutoPay Authorization section. Provide the requested information and mail it in along with your payment.

Download the AutoPay Enrollment Form

Payment methods accepted for AutoPay

With AutoPay, you can use these forms of payment:

Checking account
Savings account
Credit card (VISA, MasterCard or Discover)
Debit card
Money market account (in some areas)

You can enter one payment option today and update it at any time in the future.

Note: There are no fees to use AutoPay — it's a free service.

When will AutoPay take effect?

AutoPay will take effect on the next billing cycle after you enroll. You should continue to pay your bill as before until you receive confirmation that AutoPay is active. You will know it is active when you see "You're signed up for AutoPay" in My CenturyLink or "Thank you for using our automatic payment system" on your bill.

What is your payment date with AutoPay?

Your AutoPay payment will occur on your bill due date. Your bill due date can be found on the first page of your bill or in My CenturyLink.

Your AutoPay payment will occur 18 days after your bill date. The "bill date" is not the due date for your bill, but the date it was issued. You can find this date on the first page of your bill.

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