How to enroll in AutoPay

AutoPay is the most convenient way to ensure your bill is paid on time, every time. There are three easy ways to set it up — on the My CenturyLink website, on the app, or with a paper form.

Enrolling online is quick and easy, because your information is already stored in My CenturyLink, so there's no need for you to find and enter your account number.

Sign in to My CenturyLink.
If you are not enrolled in AutoPay, your home screen will provide options. You'll see a link to "Sign Up for AutoPay" in the Billing and Payments section or a box on the right asking "Is AutoPay right for you?" with a link to sign up. Either link will get you to the same place.

On the Manage AutoPay screen, you'll see a status message at the bottom that says "Not Enrolled." Click on the "Set Up AutoPay" button.

My CenturyLink Manage AutoPay screen - Not Enrolled

On the AutoPay Details screen, enter your payment account details. This screen opens to the banking account option. You can select "use a credit or debit card" if you prefer.

Enrolling on the app is quick and easy, because your information is stored in the app, so there's no need for you to find and enter your account number.

There are two ways to get to the AutoPay setup screen:

1. If you are not enrolled in AutoPay, the home screen will say so, and show a blue button to "Enroll in AutoPay."

2. Go My Bill or My Settings, then Billing and Payment Preferences, then select 'Set Up AutoPay.'

Option 1

screenshot from app-home screen AutoPay off

Option 2

3. From the Set Up AutoPay screen, click the blue button to Set Up AutoPay, then follow the instructions to enter your payment information.

4. The default payment method is a bank account. If you'd rather use a credit or debit card, you can select the link to enter card details. Enter your payment account information and tap "Save."

screenshot from app AutoPay payment details

Download the My CenturyLink app

There are two options to enroll in AutoPay using a paper form:

Download the AutoPay enrollment form. Print the PDF form below, fill in the blanks, and mail it to us. (You'll need to provide your CenturyLink account number.)
Complete the form on the back of your bill remittance slip. On the back of the page 1 of your CenturyLink bill, you'll find an AutoPay Authorization section. Fill in the requested information and mail it in along with your payment.

Download the AutoPay Enrollment Form

Payment methods accepted for AutoPay

You can use these forms of payment with AutoPay:

Checking account
Savings account
Credit card (VISA, MasterCard or Discover)
Debit card
Money market account (in some areas)

You can enter one payment option today and update it at any time in the future.

Good news! There are no fees to use AutoPay, for any payment type — it's a free service.

When will AutoPay take effect?

AutoPay will take effect on the next billing cycle after you enroll. You should continue to pay your bill as before until you receive confirmation that AutoPay is active. You will know it is active when you see "You're signed up for AutoPay" in My CenturyLink or on the app, or you see "Thank you for using our automatic payment system" on your bill.

What is your payment date with AutoPay?

Your AutoPay payment will occur 18 days after your bill date. At this time, there is no option to change your payment date. The "bill date" is the date your bill is issued, not the due date. You can find this bill date on the first page of your bill.