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How to enroll in AutoPay

AutoPay is the most convenient way to ensure your bill is paid on time, every time. And there are two easy ways to set it up — you can go online to register or mail us a paper form.

How to enroll online

Enrolling online is the quickest and easiest method because your account information is stored in My CenturyLink, so there's no need for you to find and enter your account number. 

Steps to enroll in AutoPay online:
 

  1. Sign in to My CenturyLink
  2. Select "My Bill"
  3. In the "Billing Preferences" box, click the "Enroll" link next to AutoPay
  4. Follow the instructions
Sign in to My CenturyLink to enroll

Note:

  • If you've forgotten your My CenturyLink username or password, you can retrieve/reset it.
  • If you haven't already created a My CenturyLink username and password, you can enroll now and  sign up for AutoPay at the same time.

How to enroll using a paper form

There are two options to enroll in AutoPay using a paper form. Choose the one that works best for you:

 

  1. Complete the AutoPay enrollment form. Download a copy of the form, fill in the blanks and mail it to us. (You'll need to provide your CenturyLink account number. If you've forgotten — or simply don't know — your CenturyLink account number, there are a few places you can find it.)
  2. Complete the form on the back of your remittance slip. Get a copy of your bill. On the back of the first page, you'll find an AutoPay Authorization section. Provide the requested information and mail it in with your payment.

How to enroll using a paper form

There are two options to enroll in AutoPay using a paper form. Choose the one that works best for you:

 

  1. Complete the AutoPay enrollment form. Download a copy of the form, fill in the blanks and mail it to us. (You'll need to provide your CenturyLink account number. If you've forgotten — or simply don't know — your CenturyLink account number, there are a few places you can find it.)
  2. Complete the form on the back of your remittance slip. Get a copy of your bill. On the back of the first page, you'll find an AutoPay Authorization section. Provide the requested information and mail it in with your payment.

Methods of payment accepted for AutoPay

With AutoPay, you can use these forms of payment:

  • Checking account
  • Savings account
  • Credit card (VISA, MasterCard or Discover)
  • Debit card
  • Money market account (in some areas)

If you enter your payment information today and need to update it later, you can.

Note: There are no fees associated with AutoPay.

When will it take effect?

AutoPay will take effect on the next billing cycle after you enroll. You should pay your bill as before until you receive confirmation that AutoPay is active. You will know it is active when you see a message in your My CenturyLink account that says, "You're signed up for AutoPay" or a message on your bill that says, "Thank you for using our automatic payment system" or "Thank you for using AutoPay."

What is your payment date with AutoPay?

Exactly when AutoPay payments occur each month depends on several factors, including where you live and which payment method you're using.

For credit or debit cards, you can expect to see that charge 18 days after your bill date.

For bank accounts, you can expect to have your CenturyLink payment electronically deducted from your designated checking, savings or money market account 14 days after your bill date.

Please note:  The "bill date" is not the due date for your bill, but the date it was issued. You can find this date at the top of the bill.

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