Not getting emails about your bill?

If you are not getting monthly billing emails from CenturyLink, it is probably caused by one of these three issues:

New to paperless billing

If you've recently signed up for paperless billing, the problem may be just a timing issue. 

Depending on your bill date, we might have printed your bill before you requested paperless billing. If that's the case, you'll likely get one more paper bill before you start getting emails alerting you that your bill is ready to view online. If you want to be sure you're enrolled in paperless billing, sign in to My CenturyLink or use the My CenturyLink app on your smartphone, and double-check the Billing Preferences section to ensure your paperless billing preference is turned on.

Incorrect email address with CenturyLink

It's possible that CenturyLink is sending communications to a different email address than you intended.  You can double-check the email address that we have on file in either the My CenturyLink app or by signing in to the My CenturyLink web site.

My CenturyLink app

  • In the My CenturyLink app, click on My Settings at the bottom of the screen.
  • Go to the Account & Service Info option on that screen.
  • Confirm or edit the email address that is shown there.

My CenturyLink site

  • Sign in to My CenturyLink
  • Click on My Settings at the top of the screen.
  • Check both the Sign in Information and Billing Preferences sections on the page to ensure we have the correct email address for your account.

Emails can't get through

Occasionally, emails just can't get through to your account. If you're not getting our emails as expected, it's worth doing the following:

  1. Check your spam folder. With so much junk mail, sometimes the wrong stuff ends up in the spam folder. Open your "blocked senders" list and remove any CenturyLink email addresses.
  2. Adjust your antivirus settings. Sometimes antivirus software can be overzealous and block more than you want. Confirm your settings aren't more stringent than you intended. 
  3. Turn off your email forwarding. While this is not particularly common, it does happen. 
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