If you're not getting monthly billing emails from CenturyLink, it's probably caused by one of these three issues.
If you've recently signed up for paperless billing, the problem may just be a timing issue.
Depending on your bill date, we might have printed your bill before you requested paperless billing. If that's the case, you'll likely get one more paper bill before you start getting emails alerting you that your bill is ready to view online. If you want to be sure you're enrolled in paperless billing, sign in to My CenturyLink or use the My CenturyLink app, and look at the Billing Preferences section to ensure your paperless billing preference is turned on.
It's possible that CenturyLink is sending communications to a different email address than you intended. You can double-check the email address that we have on file in either the My CenturyLink app or by signing in to the My CenturyLink web site.
My CenturyLink app
My CenturyLink site
Occasionally, emails just can't get through to your account. If you're not getting our emails as expected, it's worth doing the following:
Visit your home page to check your CenturyLink email, browse news, check the weather and more.
Manage your account preferences and billing information online.
Create a username and password to manage your account online.
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