As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
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By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
Not receiving emails from CenturyLink?
If you've stopped receiving emails from us, or haven't ever gotten any, there's a solution — it's just a matter of checking a few things to find the source of the problem.
Confirm your email address
Like with paper mail, email's got to be addressed correctly to get to where it's going. To be sure we have your correct email address, do the following:
Or, if you just don't want to sign in to My CenturyLink, you can chat with us instead, and we'll confirm and/or update your email address for you.
Note: If you've recently changed your email address, you may not get certain emails from us for up to 30 days. This is intentional. We do it to protect your security and verify the email change is legitimate. Not all emails are impacted, so you may still get notifications and alerts from us. However, emails containing sensitive account information are likely to be temporarily blocked.
Check your spam (or junk) folder
Most email accounts come with a "spam" or "junk" folder, and unwanted or questionable emails are automatically sent there. It's wise to periodically check this folder because sometimes legitimate emails get misfiled, and you end up missing messages.
If you check this folder and find emails ending in @centurylink, @em.centurylink.com or @qwest.com, right click on the email message, and select "not spam," "not junk" or the equivalent. Doing this accomplishes the following:
Moves our messages out of the spam folder and into your inbox
Tells your email provider to put future messages from us directly in your inbox
Lets your email provider know that emails from addresses ending in @centurylink, @em.centurylink.com and @qwest.com aren't spam
Understand blocking, filtering and your address book
"Blocking," "filtering" and adding contacts your "address book" are different ways to manage your inbox. Use "block" or "filter" to stop getting emails from people who annoy you. Use your "address book" to keep track of addresses from people who interest you.
Blocking. Check your "blocked senders" list. If you see any email addresses ending in @centurylink.com, @em.centurylink.com or @qwest.com -- unblock them.
Filtering / rules. Filters or "rules" help you manage your email. Some are automatically set up for you, like spam filtering. Others you can customize and set up yourself. Once they're setup, they run automatically every time you receive an email. If you aren't getting emails from us, double check you don't have a filter on that's automatically moving your CenturyLink emails to another folder, forwarding them to a different address or deleting them.
Address book / contact list. Add CenturyLink to your email address book or contact list by creating one contact with multiple email addresses (@centurylink.com, @em.centurylink.com or @qwest.com).
Adjust your antivirus settings
Your antivirus software could be blocking (or quarantining) emails from us. Open your antivirus software, and see if there are any CenturyLink emails trapped there. Your software probably has a "safe sender" list option. Find it, and add @centurylink.com, @em.centurylink.com and @qwest.com to your list.
Turn off email forwarding
If your email address is set up to forward emails to another account, you may need to check the "forwarded to" account for your CenturyLink messages. Also, when you set up the forwarding rules on your main email account, you were probably asked if you wanted to delete the emails from the primary account once they are forwarded. You may want to change this setting so you know where to expect future CenturyLink emails.
Get help with common email providers
For more help, click on the domain that matches your email address: