Like with paper mail, email's got to be addressed correctly to get to where it's going. To be sure we have your correct email address, do the following:
- Sign in to My CenturyLink.
- Go to My Profile.
- Click on Email Address.
- Look at your email address -- any typos? Is it the address you're currently using?
If you want to sign in to your account but can't remember your password, you can reset it:
Or, if you just don't want to sign in to My CenturyLink, you can chat with us instead, and we'll confirm (and/or update) your email address for you.
Note: If you've recently changed your email address, you may not get certain emails from us for up to 30 days. This is intentional. We do it to protect your security and verify the email change is legit. Not all emails are impacted, so you may still get notifications and alerts from us. However, emails containing sensitive account information are likely to be temporarily blocked.