If you aren't getting email from us, there are a few things you can check to fix the problem.
Start by signing in to My CenturyLink on the web or through the app and checking a few settings that might prevent you from receiving CenturyLink emails.
First, make sure you have the correct email address in our system. It's worth double-checking, just in case one tiny typo is preventing you from getting your mail.
Note: If you've recently changed your email address, it can take up to 30 days for some emails to be routed to your new address.
Next, check to make sure there's not a notification setting that is preventing you from receiving emails from CenturyLink.
If you can't sign in to My CenturyLink, you can chat with us instead to have an agent confirm or update your email address.
Email accounts have a "Spam" or "Junk" folder, where emails from unknown or untrusted sources are placed automatically using a spam filter. Sometimes legitimate emails are filed there by accident simply because the sender address is unknown. You can check by doing the following:
There are a few features in every email program that help manage your inbox, but could be prefventing you from receiving certain emails. Check out your blocking, filtering, address book and mail forwarding settings:
Look for more help from your email provider:
Your anti-virus software could be blocking (or quarantining) emails from us. Open your anti-virus software, and see if there are any CenturyLink emails trapped there. Your software probably has a "safe sender" list option. If so, add @centurylink.com, @em.centurylink.com, and @qwest.com to your list to identify them as safe so they won't be blocked in the future.
If you've tried everything else, one of these ideas may solve the problem:
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