Cancel or reschedule your service appointment

Did you know you can use our Service Appointment Manager tool to cancel or reschedule a repair appointment for existing service?

To find your appointment, enter your account number, phone number, or order number. Use the link above or the button at the bottom of this page.

 

Read more about how to manage your CenturyLink service appointment and learn what to expect for your appointment.

Important: If you are expecting a technician to install NEW service, you can use the tool to view your appointment, but you must contact us to cancel or reschedule.

Reschedule your repair appointment

You can reschedule a repair appointment for existing service up until the original scheduled time. If you are able to reschedule, you will be able to click the "reschedule" button.

  1. You will see a window with a calendar of dates. Available dates will be white squares.

  2. Select a new date and then select a time.

  3. Enter your zip code. This is to add security to help prevent someone other than yourself from rescheduling your appointment.

  4. Click the "reschedule my appointment" button to confirm.

  5. You will see a confirmation and a note saying it may take 15 minutes for our systems to update.

Cancel your repair appointment

You can cancel a repair appointment for existing service up until the original scheduled time. If you are able to cancel, you will be able to click the "cancel" button.

  1. Enter your zip code. This is to add security to help prevent someone other than yourself from canceling your appointment.

  2. Click the "cancel my appointment" button to confirm.

  3. You will see a confirmation and a note saying it may take 15 minutes for our systems to update.

Need to change or cancel a technician appointment?

Was this page helpful?