Create a CenturyLink email account

Your CenturyLink High-Speed Internet service includes an email account. Learn how to create your account and how to check your email from your preferred program.

Please note that your CenturyLink email login is different from your My CenturyLink online account login.


Log in to My CenturyLink.

How to create your email address

Option 1: When you install your service

You can create your CenturyLink email account when you install your service, or if that's not convenient, you can create it later. Here are the step-by-step instructions for both options. 


When you install your new CenturyLink High-Speed Internet service, you're prompted to create a login for your CenturyLink home page. When you see this prompt, do the following:


  1. Select "I want to create a new account as my login to my CenturyLink home page," and click Next.
  2. Enter a new login/email address, and create a password.
  3. Choose a secret question and corresponding answer. Click Next.


Congrats! You've set up your CenturyLink email address.

Option 2: At a time that fits your schedule

If you didn't set up your email when your service was installed, you can create anytime you want. You'll need your account number and billing zip code to complete the setup.


  1. Go to the home page.
  2. Enter Click on the "My CenturyLink" dropdown on the top navigation.
  3. Click on "Create Email Account."
  4. Follow the prompts. 


From here, follow the prompts to choose your login/email address, password and secret question. 

How to check your email

If you have received a 500 or 505 error message when logging into your CenturyLink webmail, please access your email via  A login option will display after you select the mail icon on the right hand side. If you have bookmarked any other addresses to access your mail please delete them and update to

There are two ways to check your CenturyLink email: at or using your preferred email program. 

Check your email with webmail

Check your email from

  1. Go to your home page on
  2. Click the green "Email" button at the top right side of the page
  3. Enter your username and password.
  4. Click the "Log In" button to view your email


Your service gets you access to 10 additional customizable email addresses that you can use or share with members of your household. 


If you have any problems with your email, we can help. We have an email troubleshooting page with solutions to some common problems, such as with sending or receiving email, opening attachments or "mailbox full" errors.

Check your email using your preferred program

You can set up your CenturyLink email to work with other email programs and on multiple devices. We provide step-by-step instructions for Mac OSiOSAndroid and Windows.


For all programs and devices, you will need the POP/SMTP server settings as you follow the instructions for your specific device or program.

Check for outages and troubleshoot problems with your home phone or internet service.

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