How to unlock your email account

If you try to log into your account and enter the wrong username and/or password too many times, the system will temporarily lock you out.

If this happens, even if you enter your correct username and password, you still won't be able to access your account. We do this for security reasons. We don't want fraudulent users to have unlimited attempts to guess your password.

The lock is temporary. If you've forgotten your password, read How to reset your CenturyLink email password. If you are still unable to access your account, contact us. We're here to help!


If you've received an email saying your account has been locked and asking you to enter your CenturyLink account credentials, DO NOT provide the information. We never ask for personal information via email. Read Tips for Email Safety and What's Phishing?

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