As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
Log in with your account username and password so that we can show you the pricing options available to you. Don't have an account yet? Select
"Enroll Now" on the My CenturyLink Login page to create one now.
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By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
Find your CenturyLink account number
There are several places you can find your account number — on your bill, in your online account, and in the Welcome Letter or order confirmation we sent you when you ordered service.
Get it delivered to your email address
You can have your CenturyLink account number emailed to you. For your security, we can onlysend it to the email address on your account. If you don't have access to that mailbox, you can find your account number in other places, described below.
In addition to your bill, there are two other paper documents where you can find your account number:
Welcome Letter. If you haven't gotten your first bill yet. you can find your account number in the Welcome Letter we sent when you signed up for service. Look for "Account Number" or "Reference Number" in this letter.
Order Confirmation. Anytime you start or make changes to your service, you will also receive an order confirmation. This will include information about what you ordered and show your account number. If you don't remember getting anything from us in the mail, check your email inbox, as we usually email the confirmation document to you as well.
What is a billing telephone number (BTN) or a billing account number (BAN)?
You may notice that, in some communications, we refer to a "billing telephone number (BTN)." If you only have CenturyLink internet service, this may seem confusing, as the BTN is not a typical phone number that you can call. It is simply the number that is associated with your internet line. If you have home phone service, the BTN will be the same as your working phone number.
In essence,BTN and the term "billing account number" (BAN) are all interchangeable and serve as the account number linked to your CenturyLink service.
When do I need to have my account number?
You may need to use your account number to:
Use the online service troubleshooter to test your internet service
Request changes to your service by phone
Give to the agent if you call in with any service or repair requests
Make a payment online or through the automated phone system
If you still can't find your account number, or have other questions, contact us. We're here to help!