There are several places you can find your account number — on your bill, on My CenturyLink, and in the Welcome Letter or order confirmation we sent you when you ordered service.
You can have your CenturyLink account number emailed to you. For your security, we can only send it to the email address on your account. If you don't have access to that mailbox, you can find your account number in other places, described below.
You can find your account number on the top of each page of your monthly bill — either the paper bill that is delivered to you or your online bill in My CenturyLink.
You can find your account number on My CenturyLink online or in the app.
On the website, you'll find it in the upper right-hand corner of every page.
In the app, you'll find it in the upper left-hand corner under the drop-down with your name.
In addition to your bill, there are two other paper documents where you can find your account number:
You may notice that, in some communications, we refer to a "billing telephone number (BTN)." If you only have CenturyLink internet service, this may seem confusing, as the BTN is not a typical phone number that you can call. It is simply the number that is associated with your internet line. If you have home phone service, the BTN will be the same as your working phone number.
In essence, BTN and the term "billing account number" (BAN) are all interchangeable and serve as the account number linked to your CenturyLink service.
You may need to use your account number to:
If you still can't find your account number, or have other questions, contact us. We're here to help!
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