Need your CenturyLink account number?

There are several places you can find your account number — on your bill, online in your My CenturyLink profile and/or in documents we may have sent you (e.g., Welcome Letter, order confirmations).

Get it delivered to your email address

We can send your CenturyLink account number to the email address associated with your account. For your security, we can only send it to the email address on your account, however. If you don't have access to that mailbox, you can find your account number in other places, described below.

Find it on your bill

You can find your account number on the top of each page of your paper bill.

Note: If you want to better understand how your bill is organized and what the different sections mean, view this a sample bill with explanations of the key parts.

Find it online

You can find your account number in your My CenturyLink profile. Just log in, and you'll see it on every page. The exact location varies slightly based on which page you're on, but it's always there.

If you have a My CenturyLink account, but have forgotten your username or password, you can reset/retrieve it. If you're trying to access your account, but need your security/authentication code, we can help.

Check your order documents

Other than your bill, we don't send many types of correspondence with your account number on it. This is to protect your personal information. However, if you don't have a copy of your bill handy and it's inconvenient to log in to your My CenturyLink, there are two other places you can look.
 

  1. Welcome Letter. If you're a new customer, you might not have received a bill yet. In that case, your best bet to find your account number is the Welcome Letter we sent immediately after you became a customer. In the Welcome Letter, your account number may be called "account number" or "reference number."
  2. Order Confirmation. An order confirmation is sent out anytime you start or make changes to your service. Order confirmations include not only info about what you ordered but also typically your account number. If you ordered services, but don't remember getting anything from us in the mail, check your email inbox, as we may have emailed the confirmation document to you.

If you still can't find your account number, or have other questions, chat with us. We're here to help!

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