Other than your bill, we don't send many types of correspondence with your account number on it. This is to protect your personal information. However, if you don't have a copy of your bill handy and it's inconvenient to log in to your My CenturyLink, there are two other places you can look.
- Welcome Letter. If you're a new customer, you might not have even received a bill yet. In that case, if you're looking for your account number, your best bet is the Welcome Letter we sent immediately after you became a customer. (In the Welcome Letter, your account number may be called, "account number" or "reference number.")
- Order Confirmation. We send out "order confirmations" when customers make changes to their services. Order confirmations include not only info about what you ordered but also typically your account number. (If you ordered services, but don't remember getting anything from us in the mail, check your inbox. Depending what you ordered, and what contact information we have on file for you, we may have emailed this document to you.)
If you still can't find your account number and/or just have questions, chat with us. We're here to help!