Small Business support

Recording a voicemail greeting

When you set up your voicemail, you can choose between using a personal greeting or one generated by the system. You can use the same or different messages whether your line is busy or if you’re unable to answer your phone.

To record a voicemail greeting:

  1. Log in to the SIMPLE end user portal.

The Voicemail tab opens.

  1. Click Voicemail Settings.
  1. Scroll down to the Greetings section.
  1. From the If busy use greeting from list, do one of the following:

    •  Select System if you want to use a message provided by the system.

    • Select Personal if you want to use your own message, then click Browse to upload a WAV file of your recording. 
  1. From the If unanswered use greeting from list, do one of the following:

    • Select System if you want to use a message provided by the system.

    • Select Personal if you want to use your own message, then click Browse to upload a WAV file of your recording.
  1. Click Save.