Small Business help

Routing hunt group calls

As an administrator, you can route how calls are distributed to members of the hunt group. Select from two options for how you want your phones to ring: 

All at once

When a call comes in, you can have all hunt group members' phones ring.
To have phones ring all at once:
  1. Click the Advanced Services tab. 
  1. Click Auto Attendants
  1. Click Hunt Groups
  1. From the Actions list, select Edit Service
  1. Click the Call Routing tab. 
  1. Select the All at once radio button. 
  1. Click Save.

One at a time

To have the members of the hunt group phones ring in a specific order, you will need to turn on one at a time call routing and identify the order in which the phones will ring.
To have phones ring one at a time:
  1. Click the Advanced Services tab. 
  1. Click Auto Attendants
  1. Click Hunt Groups
  1. From the Actions list, select Edit Service
  1. Click the Call Routing tab. 
  1. Select the One at a time radio button. 
  1. Do one of the following:

    • To send calls to members starting with the member at the top of the list, click Top Down.

    • To send calls to the next available member, click Circular.

    • To send calls to the member that has been idle the longest, click Longest Idle.

    • To send calls to idle members based on weighted percentages assigned to each member, click Weighted.
  1. You can set the number of times a call rings before moving to the next member by selecting the Advance after a set number of rings checkbox, then from the 1 list, select the number of rings.
  1. Click Save.