Manage hunt groups

As a SIMPLE administrator, you can manage hunt groups to route your calls.

The first steps are the same for all hunt group actions:

To view a hunt group list, click the Phones tab.

By default, the hunt group name is the 10-digit phone number. To change it, enter a new name in that field, then click Save.

You can enter a new extension in that field, then click Save.

Assign or remove members in a hunt group

  1. Click the Phones tab.

  2. To ASSIGN: Click the Find and Assign field, and from the list, select the phone numbers you want to add to the hunt group.

  3. To REMOVE: Click the next to the name of the person you want to remove or click Remove All.

  4. Click Save.
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Add or remove an alternate number to a hunt group

If you have additional numbers that act as your main number, as an administrator, you can assign them to your hunt group as an alternate number. If those numbers are dialed, they ring and are answered by members of the hunt group. You can add up to 10 alternate numbers to a hunt group.

  1. To add a number: Select up to 10 alternate numbers from the Find Phone Number list.

  2. To remove a number: click the next to the number you want to remove or click Remove All.

  3. Click Save.

Route hunt group calls

  1. Click the Call Routing tab. 
  2. Select the All at once radio button.
  3. Click Save.

  1. Click the Call Routing tab. 
  2. Select the One at a time radio button. 
  1. Do one of the following:

    • To send calls to members starting with the member at the top of the list, click Top Down.

    • To send calls to the next available member, click Circular.

    • To send calls to the member that has been idle the longest, click Longest Idle.

    • To send calls to idle members based on weighted percentages assigned to each member, click Weighted.
  1. You can set the number of times a call rings before moving to the next member by selecting the Advance after a set number of rings checkbox, then from the 1 list, select the number of rings.

  2. Click Save.

Turn Call Forwarding Always on and off 

  1. Click Edit Call Forwarding. "Do not forward" is the default setting.

  2. Select the Call forwarding always radio button to turn it on.

  3. Select the Do not forward radio button to turn it off. 
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  1. Forward calls by doing one of the following:

    • To forward to an internal number, select the Internal radio button, then from the Choose Telephone Number list, select the number. If you select the Send to Voicemail checkbox, the call will not ring, but goes directly to the voicemail of the number selected.

    • To forward to an external number, select the External radio button, then in the Phone Number field, type the area code and phone number.
  1. Click Save.

Turn Call Forwarding Selective on and off 

  1. Click Edit Call Forwarding. "Do not forward" is the default setting. 

  2. Select the Call forwarding selective radio button to turn it on, or select the Do not forward radio button to turn it off.

    Continue to learn how to create a rule for Call Forwarding

Create a Call Forwarding rule

  1. Click Add.

  2. In the Description field, type a name or description for the rule.

  3. In the Scheduling section do one of the following: 

    • To create a rule based on time, from the Time Schedule list, select the time for the rule. By default, business hours are 8:30 am to 5:30 pm, Monday - Friday, to change those days and times, click Edit Time Schedule.

    • To create a rule based on a holiday, from the Holiday Schedule list, select AutoAttendant-Holiday. The only holiday programmed is July 4; to add additional holidays, click Edit Holiday Schedule.
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  1. In the Forward to section, do one of the following:

    • To forward to the internal or external number you previously assigned, select the Default Phone Number radio button.

    • To add multiple rules and send specific callers to numbers other than the internal or external number you previously assigned, select the Another phone number radio button.

    • To not forward any calls, select the Do not forward radio button.
  1. To identify which numbers follow the rule, in the Calls From section, do one of the following:

    • For any number calling the hunt group that will follow the forwarding rule, select the Any numbers radio button.

    • For a specific number that will follow the forwarding rule, select the Following numbers checkbox and do one or both of the following.

    • To block callers with private and unavailable numbers, select the Any private numbers and Any unavailable numbers checkboxes. (We do not recommend you use this because you could block customers trying to reach you.)

    • To forward specific numbers, in the Specific phone numbers fields, type up to 12 phone numbers. If you need more than 12 numbers, create another rule.

Note that the Calls to section is not currently supported.

  1. Click Apply.