How to use Connected Voice

This user guide will walk you through the basics of your Connected Voice service.

Making a call from your Connected Voice service is the same as placing a call from a traditional phone line. Simply pick up your handset and dial the number. Your call will be connected.

Receiving a call on your Connected Voice service is also the same as taking calls on a traditional phone line. When a call comes in, all handsets that are connected through your Connected Voice adapter will ring. Simply answer the phone.

1. Access your mailbox: To set up your voicemail, press *98 from your Connected Voice, or call your 10-digit Connected Voice number from another phone. This is how you can access your mailbox to check messages or make changes at any time. Voice prompts will guide you through the steps.

2. Create your PIN: It can be any number between 4 and 15 digits long. Be sure to make note of it, as you'll need it to access your messages in the future.

3. Record a name to identify your mailbox.

4. Choose a greeting: You can record your own or use one of the built-in greetings.

  • Press 1 to select the standard greeting with phone number: "At the tone, please record your message to [phone number]."

  • Press 2 for the standard greeting with your name as you recorded it in step 3: "At the tone, please record your message to [name]."

  • Press 3 to record a personalized greeting, up to three minutes long. For example: "You've reached the Parks. You know what to do at the beep."

You can manage, activate, and deactivate the following features directly from your phone. 

DN = destination number

Calling Feature Manage

Accept All Calls (not otherwise restricted by other features) 
  *64 *74

Anonymous Call Rejection

  *77 *87

Anonymous Call Reject with Intercept
  *95 *99

Call Back (Last Call Return)

Call Forwarding All


Call Forwarding on Busy

Call Forwarding on No Answer

Call Forwarding on Unregistered

Call Trace

Call Waiting
  *43 *44

Caller Block/Allow (for specific caller)
  *59 *60

Caller Block with Intercept (for specific caller)

Caller ID Block


Caller ID Block (per call)


Caller ID Un-Block (per call)


Caller Forward (for specific caller)

Directed Call Pick Up

Direct To Voicemail

Do Not Disturb
  *96 *97

Dynamic Block List (add last caller to block list)
  *60 to block caller *80 to allow caller

Group Pick Up

Park Call

Park Call Retrieval


Your Connected Voice service includes long distance calling. 

You get unlimited calls to the U.S. and territories:

  • Alaska
  • Hawaii
  • Puerto Rico
  • US Virgin Islands

Plus 500 direct-dial international minutes with each billing cycle* to the following countries:

  • Canada
  • Germany
  • Ireland
  • Mexico
  • United Kingdom


*Once the 500 minutes have been used in a billing cycle, any future calls to the countries listed are unavailable until the minutes are reset on the first day of the next billing cycle.

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