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How to set up and activate Connected Voice Professional service

Use this set-up and activation guide to get started with your new Connected Voice Professional service.

Connected Voice comes in two versions: Basic and Professional. There are different set-up instructions for each. Stay here to see the instructions for the Professional version.

Set up Basic service
Sign In to Order

Connected Voice Professional equipment list

Check that you received all of the equipment:

  • Grandstream phone
  • Power adapter cord
  • Ethernet cable
  • Phone cord
  • Base stand
  • Installation guide

Step-by-step set up of Connected Voice Professional version

Connected Voice will only work with phones that are connected to your internet service. Any phones plugged into a standard phone jack will not work with Connected Voice.

You can set up your Grandstream phone on a flat surface or mount it on a wall.

The Grandstream phone will automatically self-configure after it's connected to your CenturyLink internet service. All you need to do is plug in the phone and connect the cables in these four steps:

Step 1: Connect the network cable


Plug the Ethernet cable into the LAN port on the back of the phone. Connect the other end of the cable to an active Ethernet port, either on the back of your modem or an Ethernet wall jack.

Grandstream IP phone for Connected Voice Professional

Step 2: Plug in to power


Connect the power adapter cord to the back of the phone and plug it into a wall outlet. The phone will begin boot-up and you'll see the phone screen light up with the Grandstream logo.

Step 3: Configure 
 

The phone’s screen will show the Grandstream logo and possibly messages like “Provisioning” or “Updating”. Give it 1-2 minutes to fully start up. Once the screen shows the date and time, and possibly your extension or name (if auto-configured by your provider), the phone is ready to use.

Get to know your Grandstream phone

Grandstream IP phone diagram front of phone
Learn how to use the Grandstream phone

Download the user guide

Find your Connected Voice phone number

Not sure what your new number is? You can find your Connected Voice phone number a couple of ways:

  1. Make a call from the Connected Voice phone to a number with caller ID
  2. Sign in to your account

Sign in to your Connected Voice account

You'll receive a welcome email after you order your Connected Voice service. This email will include your username and a link to create your password for the Connected Voice portal. After you're signed in to the portal, you can view account details, call records, voicemail messages, and more.

Connected Voice portal vs. My CenturyLink
 

The Connected Voice portal is where you can control your phone service, messages, and features.It's a different site from My CenturyLink, where you manage your account.

Download the Connected Voice app

Use the Connected Voice app to access enhanced calling and account features available for Professional service.

Don't forget about battery back-up

Your Connected Voice service will not work in the event of a power outage unless you you have a battery backup unit. Learn more about battery backups.

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