Set calling permissions

As a SIMPLE administrator, you can customize inbound and outbound call settings for individual users. In most cases, users will use group calling permissions.

The first three steps are the same whether you're setting inbound or outbound permissions:

  1. Click the Calling Permissions tab.

  2. Click the Inbound or Outbound Calling tab, depending on which calls you are setting permissions for.

  3. To customize the settings, select the Use custom settings checkbox.
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Set inbound calling permissions for a user

  1. In the Originating section, do either or both of the following:

    • To allow users to accept internal calls, select the Allow internal calls checkbox.

    • To allow users to accept collect calls, select the Allow collect calls checkbox.
  1. In the Transfer/Forwards section, do one of the following:

    • To allow users to transfer or forward all external calls, select the Allow all external calls radio button.

    • To allow users to transfer external calls, select the Allow transferred external calls only radio button.

    • To not allow users to accept external calls, select the Block all external calls radio button.
  1. Click Save.

Set outbound calling permissions for a user

  1. Click the Calling Permissions tab.

  2. Click the Inbound or Outbound Calling tab, depending on which calls you are setting permissions for.

  3. To customize the settings, select the Use custom settings checkbox, then click Save.
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Set outbound calling permissions at the group level

  1. Click the Calling Permissions tab.

  2. To use the group settings, deselect the checkbox for Use custom settings, if it's selected. Note that none of the Special Services and Premium Services are currently supported. 

  3. Click Save.