Set inbound calling permissions for a user

As a SIMPLE administrator, you can customize inbound call settings for indivudual users. In most cases, users will use group calling permissions.

To set inbound calling permissions for a user:

  1. Click the Calling Permissions tab.

    The Outbound Calling tab opens.
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  1. Click the Inbound Calling tab.
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  1. To customize the settings, select the Use custom settings checkbox.
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  1. In the Originating section, do any of the following (you can select both options):

    • To allow users to accept internal calls, select the Allow internal calls checkbox.

    • To allow users to accept collect calls, select the Allow collect calls checkbox.
  1. In the Transfer/Forwards section, do one of the following:

    • To allow users to transfer or forward all external calls, select the Allow all external calls radio button.

    • To allow users to transfer external calls, select the Allow transferred external calls only radio button.

    • To not allow users to accept external calls, select the Block all external calls radio button.
  1. Click Save.

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