How late fees are calculated

If your payment is late, you'll be charged a flat fee, interest based on a percentage of the amount due, or possibly both — depending on what services you have with us and the state where you reside.

Late fees by service by month

There are numerous ways that late fees are calculated, which is why they are not all shown here. Late fees vary based on the services you have and where you live. 


To find the late fee information specific to your services and your location, please visit our CenturyLink Tariffs Library.

How to avoid late charges

To avoid late fees, your bill must be received and processed by the date listed on your bill. The fastest way to process your payment is by paying your bill online or through our automated phone system. In the event you prefer to mail  your payment we recommend sending 7-10 days prior to your due date.  You can find your due date on the first page of your bill or by signing in to My CenturyLink


AutoPay is another great way to avoid late fees.  AutoPay is our automated bill payment service. With it, you don't have to worry about late fees or missed due dates. Instead, you take control and set up your bill to be paid automatically each month via your checking account, savings account, debit card or credit card. It is easy, secure and convenient.

Payment arrangements

If you're concerned you won't be able to pay your bill by the due date, payment arrangements might be the right choice for you.  You can make a payment arrangement online, or you can contact us.

Quick Bill Pay

Make one-time bill payments online. No sign-in required.

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