Can't sign in to My CenturyLink?

If you forgot your login credentials, you can retrieve your username or reset your password by email.

Please note, this article relates to the username and password for My CenturyLink, our online billing and accounts system.

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Forgot your username

If you can't remember your My CenturyLink username, you can request to have it sent to you by entering the email address associated with your My CenturyLink account.

Forgot your password

If you forgot your password for My CenturyLink, you can reset it. To keep your account and personal information secure, you'll need to provide:

  • Your My CenturyLink username (see above if you've forgetten it)
  • Your account number (if needed, you can have it emailed to you)
Once you request a password change, we'll send you an email. Follow the instructions in the email to complete the password reset.

Need help? Not sure which email address we have on file for your account? Having any other trouble retrieving your username or your password? Our Account & Billing Support team is happy to assist you. Just contact us by phone or by chat — we're here to help!

Need more help? Contact Us

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