Scammers are smart. They are always seeking new opportunities to get people’s personal and financial data. You can be even smarter and protect yourself by following some basic tips and remaining aware of a few telltale signs of fraud.
We have received reports of customers being contacted by scammers posing as CenturyLink agents, asking for financial or personal details. Criminals may target our customers, pretending to be us or one of our partners. Please, be vigilant if you receive unsolicited calls or someone asks you for personal information.
If you suspect that someone is trying to scam you, hang up immediately. In the case of an email, keep the email for evidence, but do not reply to it. Note as many details as you can and report this information to the Federal Trade Commission.
If you believe you have been contacted by someone posing as a CenturyLink employee, or have received an email that appears to be from CenturyLink that you believe to be fraudent, please contact us to report the incident as soon as possible.
If you think that you may have been scammed and you are concerned that your personal information has been compromised, take these additional actions:
Scammers are skilled manipulators, and they will say or do what they can to gain your trust. Criminals may target you through emails, text messages, or phone calls, pretending to be a company agent in order to trick you into sharing information that they can use to steal your money or data. They may use tactics such as these:
All of the above are red flags. If you notice any of these signs, stop the conversation and report the issue by calling us or by forwarding a suspicious email to email@example.com.
In all other cases, be extremely cautious of any caller who contacts you unexpectedly, claiming to be a CenturyLink representative.
When in doubt, tell the person you will call back later. DO NOT call back using the same number they called from. Instead, call us directly using the correct contact number for your area listed on our Contact Us page, or chat with us. If there is a legitimate need, our agents will assist you.
Any email from CenturyLink will come from a @centurylink.com or @lumen.com email address. Examples of legitimate company email addresses include:
Watch out for email addresses that may look legitimate at first glance, but contain small differences or are from a non-CenturyLink web domain address. For instance:
CenturyLink will never ask you to reply directly to an email with personal information, so if you receive such a request, it is a scam. If you suspect suspicious activity, we encourage you to contact us using the number on your bill.
We work hard to protect our customers from fraud. CenturyLink partners with top cybersecurity experts to proactively prevent phishing scams and cybercrime. CenturyLink cooperates with fraud investigations as needed, while ensuring that your privacy is protected at all times. We also share threat intelligence with the FBI to help monitor and track information on criminals of fraud. Finally, we work to educate and empower our customers to prevent scams before they occur and take legal action when targeted by scammers.
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