If you suspect that someone is trying to scam you, hang up immediately. In the case of an email, keep the email for evidence, but do not reply to it. Note as many details as you can and report this information to the Federal Trade Commission.
If you believe you have been contacted by someone posing as a CenturyLink employee, or have received an email that appears to be from CenturyLink that you believe to be fraudent, please contact us to report the incident as soon as possible.
If you think that you may have been scammed and you are concerned that your personal information has been compromised, take these additional actions:
- Change the password for any accounts that may be at risk (as well as any other accounts that use the same password).
- If you believe a device may have been hacked or compromised, run a security scan to check for malware.
- Contact your bank or credit card company if you believe your financial information may be compromised.