Can't sign in to My CenturyLink or the app

You can retrieve your username or reset your password for My CenturyLink online or the app. Note that your username and password should be the same on the website and the app. 

Are you looking for a different password?

Please note, this article relates to the username and password for My CenturyLink, our online billing and accounts system.

Forgot your username

If you can't remember your username for My CenturyLink, we can send it to you at the email address associated with your account. Simply click the button here or when you open your app.

Forgot your password

If you forgot your password for My CenturyLink, you can reset it. You'll need to provide your username (see above if you've forgetten that) and email address.


We'll send an email with instructions to complete the password reset.

You can start the password reset process using the link here, or from the sign-in screen on your app.

Need help? Not sure which email address we have on file for your account? Having any other trouble retrieving your username or your password? Our Account & Billing Support team is happy to assist you. Just contact us by phone or by chat — we're here to help!

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