CenturyLink Inside Wire Protection plan

Do you need repairs on voice or data lines inside your home? With our Inside Wire Protection plan, most repairs are covered with the cost of your monthly subscription.

For a monthly fee of $20, you can get a plan that covers inspection and repairs on most inside jack and wiring problems, including:
 

• Charges for a technician to visit your home and isolate the problem
• Fee for a technician to professionally repair/restore your service
• Cost of materials needed to fix damaged jacks and wiring

You can start a protection plan at any time. Contact us to get set up for immediate coverage of existing jacks and wiring in your home. You can cancel at any time.

Protection plan exclusions

Customers typically find these plans are a good deal and provide peace of mind. To avoid surprises, it's good to understand some common conditions that are not covered by the plan:
 

• Installation of new jacks and wiring.
  
  
• Repair of any damages already on the line at the time you started the protection plan.
  
  
• Rewiring of nonstandard jacks and wiring.
  
  
• Inspection, installation, or repair of personal equipment (e.g., telephones, computers, non-CenturyLink certified modems, gaming devices, connector cords, TDD equipment, etc.).
  
  
• Extensive damage due to natural disasters (these repairs are usually covered by homeowner's insurance).
  
  
• Damage due to misuse or neglect caused by occupants, visitors, or animals in your home.

Note: To get the full list of exclusions, you can read the Inside Wire Protection subscriber agreement or contact customer service.

CenturyLink wire repair charges

Without a protection plan, we charge a minimum of $99 to have a technician isolate the problem (the exact amount of this charge may vary based on where you live and may be higher).

If you then hire us to do the repair, we will waive the isolation fee described in the preceding paragraph and only charge you for labor and material of the repair. Because these fees vary so much based on what needs to be repaired, we can't give a ballpark figure here. We will provide a written estimate — and a satisfaction guarantee — before beginning work.

If you have other questions about Inside Wire Protection, contact us. We're here to help!