If you've determined that you need phone wiring or a jack repaired, learn more about who is responsible, and how to get repairs done, including our maintenance protection plan option.
Generally, equipment inside your home is your responsibility, and equipment outside your home is our responsibility.
If signal isn't getting to your house, then the problem is outside your home. If, however, you have a dial tone on at least one of your jacks — even if it's faint, unclear or intermittent — the problem is most likely inside your home, and your jack(s) and/or inside wiring need to be repaired.
To figure out whether signal is getting to your home, learn how to troubleshoot for no dial tone on your phone.
If you have a problem with your inside wiring, it's your responsibility to get it repaired, including paying for the repairs. It's not required that you have CenturyLink make the repairs — you can hire any experienced professional, or you can do the work yourself if you know how.
Without a protection plan (described in detail below), we charge:
CenturyLink offers a maintenance protection plan that provides repair work to subscribers. For a flat monthly fee, we can repair most inside jack and wiring problems.
This plan covers inspection and repairs to existing lines and jacks inside your home, including:
You can start a protection plan at any time. Contact us to get set up for immediate coverage. And you can cancel at any time.
Customers typically find these plans are a good deal and provide peace of mind. To avoid surprises, it's good to understand what's not covered by the plan:
Note: The list above includes the most common exclusions. If you'd like to know the full list of exclusions, contact customer service.