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Connected Voice LTE Home Phone
Connected Voice LTE Home Phone is the future of home phone service. Learn more about this product.
Connected Voice LTE FAQs
Top questions
A Connected Voice LTE Adapter lets you use your regular home phone to make calls over the internet. This lets you enjoy the benefits of modern internet calling without needing to buy a new phone.
Here's how it works:
1. Connect: You simply plug your home phone into the LTE Adapter and then connect the Adapter to your internet router.
2. Set up: The LTE Adapter connects to your phone service provider, allowing your home phone to make and receive calls over the internet.
3. Convert: The LTE Adapter changes the voice signals from your phone into digital signals that can travel over the internet, and vice versa.
Using a LTE Adapter offers several great benefits:
1. Cost savings: By using your regular home phone to make calls over the internet, you can save money on your phone bills. Internet calling often has lower rates, especially for long-distance and international calls.
2. Convenience: You don't need to buy a new phone. The LTE Adapter lets you keep using your existing home phone, making the transition to internet calling smooth and hassle-free.
3. Reliability: The LTE Adapter allows you to make calls even during a power outage, when connected to a battery backup.
You don't necessarily need a traditional internet connection to use the LTE Adapter, as this device can use a cellular LTE connection to provide internet support for VoIP calls. This means you can still make and receive calls over the internet even if you don't have a wired internet connection at home or in the office. The LTE connection ensures that you stay connected and can enjoy the benefits of internet calling wherever you have LTE coverage.
For VoIP calls, having a reliable internet connection is key to ensuring clear and uninterrupted communication. Generally, the recommended internet speed for VoIP calls is at least 100 Kbps for both upload and download. This ensures good call quality and minimal latency.
However, since your LTE Adapter uses a cellular LTE connection, it is designed to support all your VoIP needs. LTE connections provide sufficient speed and reliability for high-quality VoIP calls, so you will be able to enjoy clear and stable communication without any issues.
Yes, you can keep your current phone number with Connected Voice. This makes the transition to internet calling seamless and convenient, allowing you to continue using the same number you've always had.
Your current voicemail box will be deleted when you transfer service to Connected Voice. This includes both greetings and messages.
If you have voicemail greetings or messages which you would like to save, you will need to record them before your service is moved to Connected Voice.
To save a message:
1. Access your voicemail
2. Open the saved message
3. Record the message to a personal recording device during playback
No, there is no monthly fee for using the LTE Adapter. It is included with your home phone service fee. However, please note that the adapter is leased to you, and you will need to return the device if the service is disconnected.
CenturyLink works with several major LTE providers to ensure reliable service. This means that even without a primary home internet connection, the LTE connection can help maintain your VoIP service, providing you with more dependable calling.
If you lose power, your phone service will still work if you are using a battery backup. This ensures that your LTE Adapter remains operational during a power outage. However, please note that cordless handsets require AC power to function, so they could be interrupted during a power outage. To maintain phone service, it's best to use a corded phone that doesn't rely on AC power.
Devices and equipment
Yes, you can definitely use your existing touchtone landline phone with the LTE Adapter. The LTE Adapter is designed to work with traditional analog telephones, allowing you to make and receive calls without needing to buy a new phone. This makes it easy to transition to internet calling while keeping the phone you're already comfortable with.
To return your LTE Adapter, please go to our returns page and follow the instructions provided. The process applies to both voice and internet equipment, even though the instructions specifically refer to a modem.
Please note that your battery backup does not need to be returned to CenturyLink. If you have no further need for it, we encourage you to recycle it responsibly.
Setup and installation
Setting up your LTE Adapter is simple and straightforward. Here's what you need to do:
1. Unbox the LTE Adapter. Take the device out of its packaging and make sure you have all the necessary components, including the power adapter and any cables.
2. Plug into power. Connect the LTE Adapter to a power outlet using the provided power adapter. This will power up the device and start the activation process.
3. Connect to telephone. Plug your existing landline phone into the LTE Adapter using the phone cable. This allows you to make and receive calls over the internet.
Once these steps are completed, your LTE Adapter will be ready to use. The LTE connection will provide the internet support needed for VoIP calls, so you don't need a traditional wired internet connection.
*To ensure the best quality service and signal, it's recommended to place the LTE Adapter near a window or an outside wall.
To set up your LTE-powered adapter, you'll need just a couple of items:
1. Power cable. This is included in the box with your LTE Adapter. You'll use it to connect the LTE Adapter to a power outlet.
2. Phone cord. You'll use the phone cord that you already have with your existing telephone to connect your phone to the LTE Adapter.
That's all you need! Once you have these two items, you can easily set up your LTE Adapter and start making calls.
Great news! Your LTE Adapter comes pre-configured, so you don't need to worry about setting it up for the best call quality. This means it's ready to use right out of the box, ensuring you get optimal performance without any hassle.
*To ensure the best quality service and signal, it's recommended to place the V1600A near a window or an outside wall.
The device will be active upon delivery, so you won't need to go through any additional activation steps.
Setup is as easy as 1-2-3. See the setup page for full details.
Compatiblity and features
Your LTE Adapter is specifically designed to be compatible with Connected Voice through CenturyLink. This means it won't work with other VoIP providers.
Yes, the LTE Adapter can support up to five extensions, allowing you to connect multiple phones within your home or office. However, it will only support one phone number at this time. This means you can have several phones connected, but they will all share the same phone number.
No, this service does not support softphone or mobile apps. A traditional handset is required to use the LTE Adapter. This means you'll need to connect a regular home or office phone to the LTE Adapter to make and receive calls.
Connected Voice Home Phone offers a range of features to enhance your calling experience. Here are some of the key features supported:
• Voicemail: You can receive and store voice messages when you're unable to answer a call.
• Call Waiting: This feature allows you to receive an incoming call while you're already on another call, and you can switch between the two calls.
• Caller ID: See the name and number of the person calling before you answer the call.
• Anonymous Call Block: Block calls from anonymous or unknown numbers.
• Call Forwarding: Forward your calls to another number, ensuring you never miss an important call.
• Simultaneous Ring: Have multiple phones ring at the same time when you receive a call, so you can answer from any device.
These features are designed to provide you with a convenient and flexible calling experience, making it easier to manage your calls and stay connected.
Troubleshooting
This could be due to a few reasons:
- No LTE connection
- No power to the device or cordless phone
- A defective handset
If you're having this problem, and have ruled out a power or handset issue, please contact us for assistance.
Poor call quality can be caused by various factors such as network congestion, interference, or issues with the LTE Adapter settings. Additionally, LTE signal can be affected by building structure, so moving the device to an exterior wall or window would improve signal quality. If you require further assistance, contact support for a detailed diagnosis and solution.
You should only perform a factory reset at the direction of tech support to avoid any unintended issues. There is a reset button on the back of the device.
If the LED light for the LTE connection is not on, it means the LTE Adapter is not connecting to the internet. To ensure the best quality service and signal, it's recommended to place the V1600A near a window or an outside wall. If you require further assistance, contact support for a detailed diagnosis and solution.
Firmware updates are done remotely and automatically. You don't need to worry about doing this.
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