Digital Home Phone Support

Frequently asked questions

Prepaid Digital Home Phone and CenturyLink ON customers are moving to Connected Voice.

Connected Voice offers all the features of traditional telephone (like caller ID, call waiting, voicemail, anonymous call block, etc.), plus more advanced features not available with most traditional telephone services, including mobility, voicemail to email, and email notifications. 

Most residential customers find the Basic service is a good fit. Basic service provides one phone number. Many small business customers choose the Professional service, which provides additional numbers and features.

Customers with CenturyLink internet service can sign in to My CenturyLink and add Connected Voice.

Unfortunately, at this time we are not able to transfer your current number to Connected Voice. You must get a new number.

If you are a current customer with prepaid internet and you order online, you'll get an email with a link to the Connected Voice activation portal. There you'll be able to request your new number. You'll receive that number within minutes.

If you order Connected Voice with the help of an agent through chat or a phone call, you will get your new number during that order process.

How to download saved voicemail messages

If you have saved voicemail messages on your Digital Home Phone or VoIP service, you will need to download them before your service is moved to Connected Voice.


To save a message:

1. Access your voicemail

2. Open the saved message

3. Record the message to a personal recording device during playback


You will also need to set up your voicemail and record your greeting once the new service is installed.


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