How to set up static IP with your SmartNID

If you already have a static IP address, you can sign in to the user settings (GUI) for your SmartNID fiber modem to manage setup as shown in the steps below.

Step 1: Sign in to your modem (SmartNID) user settings

  • Using an Ethernet cable, plug a computer into the LAN port on the bottom of your C5500XK SmartNID.
  • Open a browser window and type into the URL or address field.
  • On the Modem GUI Login screen, enter the admin username and password printed on the sticker attached to the front of the SmartNID.
Static IP setup for SmartNID C5500, step 1

Step 2: LAN subnets settings

Select Advanced Setup from the main menu, then select LAN Subnets from the left side menu. Complete the settings as follows:

  • Section 1 - Enter the LAN subnet name of your choice

  • Section 2 - Select the interfaces you wish to enable (WAN/LAN, Ethernet, or both)

  • Section 3  
    • For "IPv4 Addressing State," select Enable
    • Enter the Network Address, Subnetmask, and Gateway Address provided in your Static IP order form (sample shown in the image below)
    • For "Router Admin Access," select Allow
    • For "Primary Subnet Access," select Allow
    • For "DHCP Server State," select Enabled and enter the start and end address from your Static IP order
    • For "DHCP DNS Type," select Custom Servers
    • For "Primary DNS," enter
    • For "Secondary DNS," enter
  • Section 4 - Keep "IPv6 Addressing State" set to Disabled

Select Apply to save your settings.

C5500XK static IP setup - LAN subnets

Step 2 - Option to hand out IP block automatically

Complete settings in sections 1, 2, and 4 as shown above in Step 2. Complete the section 3 settings as show below:

  • For "DHCP Server State," select Enable and enter the range of IP addresses to be handed out
  • Keep "Primary Subnet Access" set to Deny
  • Keep "DHCP DNS Type" set to Default


Select Apply to save your settings.

Static IP setup for SmartNID C5500, step 1

Step 3: WAN and DHCP settings

Select WAN Settings from the left side menu and complete the settings as follows:

  • Section 1 - Keep "ISP Protocol" set to Auto Select
  • Section 2 - Enter the PPP username and password provided in your static IP order.

  • Section 3
    • For "IP Addressing Type," select Block of Static IP Addresses from the drop-down list.
    • Enter the Subnet Mask and Gateway Address you received in your order information
    • For "LAN DHCP Addressing," select Public Static Subnet
  • Section 4 
    • Keep "DNS Type" set to Static DNS
    • For "Primary DNS," enter
    • For "Secondary DNS," enter
  • Section 5 - Keep "IPv6 6rd State" set to Disable

Finally, select Apply to save your settings. You can now close the GUI settings portal. Your static IP setup is complete and you can get online!

C5500XK static IP setup - WAN settings
If you need more assistance, contact our support team. We're here to help!

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