Wholesale: Products & Services

CustomChoice-Complete™ Packages - V11.0

History Log

NOTE: CustomChoice-Complete™ Packages are grandparented effective May 5, 2003 and are not available as a new service. Contact your CenturyLink Sales Executive for additional information.

Product Description

CustomChoice-Complete™ Packages allow residence end-users to choose flat residence lines and features from a menu of Custom Calling and Custom Local Area Signaling Services (CLASS™) features for a monthly rate. There are two different packages available for your end-user; CustomChoice-Complete and CustomChoice-Complete with Voice Messaging Service.

Both packages allow residence end-users to choose one flat residence line and features. End-users are also eligible for discounted rates on optional products where these individual products are available.

Availability

CustomChoice-Complete packages are offered where CLASS features are available, except in ID-N. They are offered on flat residence lines, additional flat residence lines, including CenturyLink High-Speed Internet™ and cannot be included on the same line with other package offerings.

Additional information on can be found in the Pre-Ordering Overview.

Compatibility & Restrictions

For feature interactions, see the individual feature links listed below under Feature Codes (USOCs).

Pricing

Rate Structure

The CustomChoice-Complete packages have a recurring charge. In ID-S the charge for the line bills separately from the package of features. There may be a line nonrecurring charge for new installations. There are no nonrecurring charges assessed to add the CustomChoice-Complete package, to add or remove features on an existing CustomChoice-Complete package, or to convert from another package to the CustomChoice-Complete package. Recurring and nonrecurring charges are based on state specific Tariffs/Catalogs/Price Lists.

Rates

Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Ordering

Ordering Rules

Additional information on ordering can be found in the Ordering Overview.

Two-Line Packages

When changing, removing or converting 2-Line CustomChoice-Complete, you must provide the USOC PGO2N. PGO2N is not used for billing or provisioning the line; it enables CenturyLink to correctly identify and bill the package elements on the account. The following ordering rules illustrate examples of when the USOC is required.

Feature Activity Types (Action Codes)

The valid Feature Activity Types are:

  • D = Disconnect
  • N = Add

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

Feature Codes (USOCs)

NOTE: This package was designed for end-users who want CenturyLink's most popular features in one package price.

The following USOCs are included in the CustomChoice-Complete package rate:

Product USOC
CustomChoice-Complete PGOCX
CustomChoice-Complete with Voice Messaging Service PGOC7

NOTE: Only one package USOC is allowed per line.

Line USOC
Flat Residential Line and/or Flat Additional Residential Line 1FR, AFH, AFL, HFR, RUA
Second Line USOC (required when two lines are present) PGO2N

End-users may choose any or all of the features included in the package. The only restrictions are that the CustomChoice-Complete packages must include LineBacker™, which is an inside wire maintenance plan and that CustomChoice-Complete with Voice Messaging must include Voice Messaging.

Feature USOC CustomChoice- Complete CustomChoice- Complete with Voice Messaging
Anonymous Call Rejection AYK X X
Call Forwarding Busy Line/Don't Answer Expanded FBJ, FDJ X X
Call Forwarding Busy Line/Don't Answer Intraoffice EV2, EVD, EVK, EVO X X
Call Forwarding - Customer Programmable ERB, ERD X X
Call Forwarding Variable ESM X X
Call Rejection NSY X X
Call Waiting ESX X X
Call Waiting ID N2W X X
Caller ID NNK, NSD X X
Caller ID with Privacy +™ N6S, X X
Continuous Redial NSS X X
Custom Ringing Service RGG1+, RGG2+, RGG3+ X X
Do Not Disturb D7T X X
Last Call Return NSQ X X
LineBacker LBRXB, OWM, UWM, OWMPA X X
Long Distance Alert LWE X X
Message Waiting Indication M1W, MV5, MWW X  
Non Listed Service NLT X X
Priority Call NSK X X
CenturyLink Easy Access SQAV2 X X
Remote Access Call Forwarding AFM X X
Selective Call Forwarding NCE X X
Talking Call Waiting

NOTE: Effective May 12, 2008, Talking Call Waiting is grandparented and is not available to order as a new feature.
TW1 X X
Three Way Calling ESC X X
Security Screen® RV1 X X
Speed Calling E3D, E8C, ESF, ESL   X
Voice Messaging Service - Residence VMJXA, VMJXB   X

In addition to the above features, CustomChoice-Complete end-users that LPIC to CenturyLink may also request the Super Savings Calling Plan (except SD).

Feature Detail (FID and Data Requirements)

Adding CustomChoice-Complete with Voice Messaging Service for new end-user

This package is ordered by including:

  • Feature Activity Type N and USOC PGOC7.
  • Feature Activity Type N and Line USOC (1FR, AFH, AFL, HFR or RUA).
  • Feature Activity Type N and applicable Feature USOCs; e.g., ESX, LWE, OWM, VMJXA
    • N 1FR
    • N PGOC7
    • N ESX
    • N LWE
    • N OWM
    • N VMJXA

Adding CustomChoice-Complete with Voice Messaging Service for existing end-user

This package is ordered by including:

  • Feature Activity Type N and USOC PGOC7.
  • Feature Activity Type N and applicable Feature USOCs; e.g., ESX, LWE, OWM, VMJXA
    • N PGOC7
    • N ESX
    • N LWE
    • N OWM
    • N VMJXA

Removing CustomChoice-Complete with Voice Messaging Service

This package is removed by including:

  • Feature Activity Type D and USOC PGOC7.
  • Feature Activity Type D and applicable Feature USOCs; e.g., ESX, LWE, OWM, VMJXA.
    • D PGOC7
    • D ESX
    • D LWE
    • D OWM
    • D VMJXA

Adding CustomChoice-Complete for new end-user with two lines

This feature is ordered by including:

  • Feature Activity Type N and USOC PGOCX
  • Feature Activity Type N and USOC PGO2N on the second line in the package
  • Feature Activity Type N and Line USOCs (1FR, AFH, AFL, HFR or RUA)
  • Feature Activity Type N and applicable Feature USOCs; e.g., AYK, OWM, RV1, TW1
    • N 1FR
    • N PGOCX n
    • N PGO2N
    • N AYK
    • N OWM
    • N RV1
    • N TW1

Adding CustomChoice-Complete for existing end-user

This feature is ordered by including:

  • Feature Activity Type N and USOC PGOCX
  • Feature Activity Type N and applicable Feature USOCs; e.g.,OWM, NNK,TW1
    • N PGOCX
    • N OWM
    • N NNK
    • N TW1

Removing CustomChoice-Complete

This feature is removed by including:

  • Feature Activity Type D and USOC PGOCX
  • Feature Activity Type D and applicable Feature USOCs; e.g., OWM, NNK, TW1
    • D PGOCX
    • D OWM
    • D NNK
    • D TW1

Last Update: March 7, 2008