California privacy rights

If you are a California resident, please review these additional privacy disclosures, which provide a summary of how we collect, use, and disclose personal information about you and explain your rights under California law. 

Categories of information we collect, use, and disclose for business purposes

We collect the information as described in CenturyLink's Privacy Policy in the section "What information does CenturyLink obtain and how do we use customer information?" In the prior 12 months, we may have collected the following categories of personal information:


  • Identifiers, such as name, email address, mailing address, social security number, cookie and device identifiers, and IP address.

  • Demographic information, such as your gender and age.

  • Commercial information, such as records of purchases and payment information.

  • Internet or other electronic network activity information, such as log data and information about the devices and computers you use to access our websites.

  • Geolocation data, such as GPS, Bluetooth, or WiFi signals, where you have allowed access to that information.

  • Electronic, visual, or similar information, such as recorded conversations with our customer service agents and recorded online sessions.

  • Other information you provide, such as responses to surveys or messages to customer service.

  • Inferences drawn from any of the above, including the content or ads that may be of interest to you.


We collect and use these categories of information from you, your devices, third parties, or as otherwise described in our Privacy Notice. We disclose these categories of Personal Information for the business purposes described in “Does CenturyLink share customer information?”. 

Your rights as a California resident

Under the California Consumer Privacy Act (CCPA), California residents have the right to request access to or deletion of their personal information, to request additional details about our information practices, to opt out of the “sale” of personal information (if applicable), and to not be discriminated against for exercising their rights. To request to exercise your access or deletion rights, please contact us by submitting our online form or emailing us with general privacy questions. Upon receipt of your request to exercise your rights to access or delete your personal information, we will verify your identity to protect your security and privacy. Note that even if we honor your request to delete your information, we may retain certain information as required or permitted by law. If your request relates only to your marketing preferences and how CenturyLink may contact you, including opt-out requests, please use this form.