Enroll in My CenturyLink or add a new account

Before you can manage your account online, you'll need to create a username and password for My CenturyLink.

Please note that the My CenturyLink login is different from your CenturyLink.net email login.

After you confirm an order for new service from CenturyLink, you should receive an email from CenturyLink Notifications with a personalized link to create a My CenturyLink account. When you click this link, you'll be directed to the My CenturyLink registration page, which will be auto-filled with your email address. Enter your billing zip code. When your account is verified, you'll be able to create your account password, acknowledge the terms and conditions, and you're done!

If you don't see the email from CenturyLink Notifications with your personalized link to enroll, check your junk or spam folder. If you still don't find it, don't worry - you can still enroll in My CenturyLink, following the link below. Most customers just need two things to enroll: your account number, which you can find on your order confirmation or your bill, and your billing zip code. Some customers will also need a security code.

Looking for a security code?

If you need a security (or authentication) code to create a My CenturyLink account, you should have been notified when you ordered service. Learn more about your security code.

Incorrect email address

Did you provide the wrong email address when you completed your order? Or do you have an old email address connected to your account? You can change it in the My Settings section of My CenturyLink or contact us to have it updated.

Add a new account to your profile

Sometimes account activities such as moving or service changes can cause your account number to change. However, it's no problem to view and manage multiple accounts in My CenturyLink. You simply need to add the new account number to My CenturyLink.

To add a new account to an existing My CenturyLink profile, go ahead and sign in to My CenturyLink with your current username and password. Then select "Add Account" from the account drop-down menu in the top right corner.

"Add Account" option in the account drop down

The "Add Account" option can be found in the drop-down menu on the top of your screen.

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