How to get a security code for My CenturyLink

Some customers will be told to use a security code to enroll in My CenturyLink. 

If you need a security (or authentication) code to create a My CenturyLink account, you should have been notified when you ordered service. This code is another way we confirm your identity and protect your personal information.


The security code is a randomly generated number that is assigned only to you. Don't share it, and keep it where you can find it again. If you ever forget your password for My CenturyLink and need to retrieve it, you will be asked for this code to authenticate your identity.

Where to get your security code

  • In your Welcome Letter – The code is printed on the Welcome Letter that you receive after you first order new service from My CenturyLink.

  • On your bill – The code also appears on the first three monthly bills you receive. Look on page 1 of your bill, at the end of the "Get an Online Account" section. 

Or, you can request your security code by clicking above or by chatting with a service agent. You'll be able to choose to have it sent to you by email, phone or mail.

Email – You will receive an email at the address you used to set up your service. For security reasons, you must have had your email address on file with us for at least 30 days. If you’ve recently changed it, we may not be able to email your code to you.

Automated call – You will receive a call within 5 minutes of your request. If you don't answer, we'll leave a voice message with your security code.

Paper mail – You will receive the code in 7 to 10 days at the billing address we have on file for your account. 

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