Requirements for 1-Gig Internet customers

To make sure you are getting the fastest speed possible, let's check a couple of things before you run a speed test. It's also a great idea to complete these steps before you start troubleshooting slow wireless.

The Computer

The Modem

The Cable


Other Devices

What's next?

My wired test is great

After you have verified that your wired speed test is good, you can improve your wireless speed tremendously using these tricks.

My wired speed test is still not what I was expecting

We do all we can to make CenturyLink services perform perfectly all the time, but sometimes problems are unavoidable. Use the Service Troubleshooter, a fast, convenient way to identify and fix issues. 

After checking the factors above, re-test your connection. If your results aren't what you're expecting chat with tech support.